Provide advanced remote technical assistance for hardware, software, and network issues while coordinating escalations. Contribute to system improvements, process documentation, and special projects to support team goals.
General Information
Country
Canada
Date
Wednesday, September 30, 2026
Working time
Full-time
Ref#
20041053
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
36,120
Annual Base Salary Maximum
72,240
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
Join Xerox as a Bilingual Technical Helpdesk Associate – English/Canadian French, where you will provide advanced remote technical assistance for hardware, software, network, and information systems issues. You will investigate and resolve technical problems, guide users through solutions, and coordinate escalations when additional expertise is required. This remote position currently operates Monday through Friday from 8:00 AM to 5:00 PM, with hours subject to change based on client and business needs.
Why Join This Team:
Apply specialized technical skills to resolve a broad range of user and systems issues
Serve as a technical resource for users and colleagues handling complex support needs
Contribute to system, process, training, and documentation improvements
Participate in special projects and system upgrade activities
Collaborate with technical and service teams to deliver effective issue resolution
What You Will Do:
Troubleshoot hardware, software, and network operating issues remotely and engage additional technical resources when required
Investigate user questions, diagnose information systems problems, and implement appropriate solutions
Prioritize technical issues, manage escalations, and coordinate referrals to technical, professional, or service personnel
Provide technical guidance for complex systems issues and communicate resolution status to customers and management
Support special projects, system upgrades, and improvements to processes, procedures, training, and technical documentation
What You Need to Succeed:
Bilingual proficiency in English and Canadian French is required
Advanced troubleshooting skills across hardware, software, networks, and information systems
Ability to work with limited supervision while prioritizing issues and following appropriate escalation procedures
Strong verbal and written communication skills in English and Canadian French, with the ability to effectively support users and collaborate with technical teams
How We Set You Up for Success:
Opportunity to apply and expand specialized technical support skills
Collaboration with technical, professional, and service personnel for complex issue resolution
Opportunities to contribute to special projects and system upgrades
Ability to contribute to process, training, procedure, and documentation improvements
Opportunity to serve as a technical resource and share knowledge with colleagues
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
