Bilingual Patient Care Coordinator (Spanish-English)

Job Title: Bilingual Patient Care Coordinator (Spanish-English)

Position type: Full-Time

Work hours: 8:00 AM to 5:00 PM Mountain Daylight Time

Work days: Monday to Friday

Salary: $6 - $7 per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: Latin America

We are seeking an experienced, compassionate, and highly organized Bilingual Patient Care Coordinator to join a growing healthcare practice. This role is ideal for someone with a strong background in healthcare administration who enjoys supporting patients throughout their care journey while ensuring smooth day-to-day clinic operations.

As the primary point of contact for many patient interactions, you will play a key role in providing exceptional customer service by managing insurance verification, coordinating patient follow-ups, answering incoming calls, scheduling appointments, and supporting both front-end and back-end administrative workflows. You will work closely with the provider to ensure patients receive timely, accurate, and professional support throughout their healthcare experience.

The ideal candidate has previous experience in a healthcare setting, is comfortable working with electronic medical records, possesses a solid understanding of medical terminology and basic medical coding, and communicates confidently with patients and healthcare professionals. Fluency in English and Spanish, or French, is highly desirable to support the practice's diverse patient population.

As the practice continues to grow, we are looking for someone who is adaptable, tech-savvy, eager to learn new systems, and committed to providing outstanding patient care while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance.

Scope of Work / Responsibilities

Patient Care Coordination

• Coordinate patient appointments and manage provider schedules
• Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements
• Respond professionally to patient inquiries through phone and other communication channels
• Provide exceptional patient service while ensuring a positive patient experience
• Coordinate appointment reminders and patient communications

Insurance & Clinical Administrative Support

• Verify patient insurance eligibility and benefits
• Process prior authorization requests
• Assist with medication refill requests
• Maintain accurate patient records and documentation within the EMR
• Apply medical terminology and basic medical coding knowledge to support daily administrative workflows
• Ensure patient information is maintained accurately and confidentially

Administrative & Operational Support

• Utilize the ICANotes EMR system to support daily patient coordination
• Provide front-end and back-end administrative support
• Collaborate with providers and clinical staff to ensure efficient patient care
• Support operational initiatives as the practice continues to grow
• Assist with communication management through email, phone, and messaging platforms

Please note: This role does not involve medical billing, as billing is managed internally by the practice.

Top 3 Priorities

1. Insurance Verification

Accurately verify patient insurance eligibility and benefits while supporting prior authorization workflows.

2. Patient Follow-up

Conduct timely follow-up calls and maintain proactive communication to ensure patients receive the support they need throughout their care journey.

3. Front Desk & Patient Support

Provide professional phone coverage, answer patient inquiries, coordinate appointments, and deliver an exceptional patient experience.

Requirements

Required Skills & Experience

Healthcare Experience

• Previous experience working in a healthcare or medical administrative setting is required
• Experience as a Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or similar role
• Strong understanding of healthcare workflows and patient coordination
• Knowledge of medical terminology and basic medical coding is required

Administrative & Clinical Skills

• Experience with insurance verification and prior authorizations
• Experience handling patient follow-up calls and appointment scheduling
• Comfortable managing medication refill requests and general healthcare administrative tasks
• Excellent phone etiquette and strong patient communication skills
• Strong attention to detail with the ability to manage multiple priorities

Systems & Software Experience

Experience with the following is preferred:

• ICANotes EMR
• Ooma phone system
• Viber
• Microsoft Office Suite

Communication & Language Skills

• Excellent verbal and written English communication skills
• Fluency in English and Spanish or French
• Professional, courteous, and patient-focused communication style
• Comfortable communicating with patients, providers, pharmacies, and healthcare staff

Ideal Candidate Profile

We are looking for someone who is:

• Experienced in a healthcare environment (not entry-level)
• HIPAA knowledgeable and committed to patient confidentiality
• Tech-savvy and able to learn new software quickly
• Soft-spoken, professional, and compassionate
• Proactive and comfortable working independently
• Organized, reliable, and detail-oriented
• Adaptable to changing priorities in a growing healthcare practice
• A collaborative team player with a positive attitude
• Committed to working full-time (40 hours per week)

Preferred Qualifications

• Previous experience using ICANotes
• Experience supporting practice startups or growing healthcare organizations
• Experience with social media management or content scheduling
• Fluency in Spanish or French
• Healthcare, nursing, or clinical background is an advantage but not required

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.