Bilingual Logistics Operator

This is a remote position.

Schedule: Second shift / late-day coverage 
Target start time between 12:00 PM and 2:00 PM EST 
Flexibility to support after-hours operations as needed 

The Bilingual Logistics Operator will be a key operational link supporting cross-border freight movements between Mexico, the U.S., and Canada. This role is heavily execution-focused and centered on daily shipment coordination, real-time tracking, documentation handling, and proactive problem resolution. 

You will serve as a primary point of contact for carriers, vendors, and customers during later business hours, helping bridge coverage between U.S. and Mexico operations. This is an ideal role for a strong logistics coordinator who thrives in fast-paced environments, communicates confidently in both English and Spanish, and takes ownership of shipments from pickup through delivery. 
 

What You’ll Be Responsible For 

· Shipment Coordination: Coordinate daily logistics activities, including scheduling freight pickups, tracking shipments in real-time, and resolving delays to ensure on-time delivery. 

· Communication: Serve as the primary contact for carriers, vendors, and customers in both English and Spanish (written & verbal). 

· Documentation: Prepare, review, and process essential documents (BOLs, packing lists, customs forms). 

· Tracking & Problem-Solving: Monitor shipments, update statuses, manage tracking and tracing, and quickly resolve delays or issues. 

· System Management: Utilize logistics software (TMS) and spreadsheets to maintain accurate records and update load information. 

· Compliance: Ensure adherence to international shipping regulations and border requirements. 

· Reporting: Provide timely updates to internal teams and generate reports on logistics performance. 

Requirements

Required Qualifications 

• Fully bilingual in English and Spanish 
  

• 2+ years of experience in logistics, transportation, or freight operations 
  

• Hands-on experience with shipment coordination and track & trace 
  

• Familiarity with cross-border freight involving Mexico 
  

• Direct experience communicating with carriers and drivers 
  

• Strong organizational and problem-solving skills 
  

• Comfortable working later shifts and supporting after-hours operations 
  

Preferred Experience 

• U.S.–Mexico or Mexico–Canada freight lanes 
  

• Working knowledge of customs documentation and terminology 
  

• Prior experience as a Logistics Coordinator, Operations Specialist, or similar role 
  

• Experience using TMS platforms 
  

Benefits

• Work from home
  
• USD Competitive Salary