Bilingual Customer Care Specialist (English/French)

About Jetstream

Jetstream is a global hospitality technology company that helps Resorts, Property Managers, and Hotels maximize revenue and expand their channel distribution. Our technology platform leverages unparalleled access to market data and provides AI-powered reporting tools that give clients the insights they need to boost visibility, increase bookings, and drive sustainable growth.

By combining innovative technology with industry expertise, Jetstream empowers hospitality businesses to reach more guests, optimize their performance, and unlock new revenue opportunities across the short-term rental and travel sectors.

Our Guest Services (B2C) team plays a critical role in delivering seamless, professional, and personalized guest experiences—from booking to post-stay.

About the Role

We are seeking a detail-oriented Bilingual Customer Care Specialist (English/French) to join our team in Spain. This is a permanent remote role offering a structured 4-day workweek (32 hours/week) within a fast-paced hospitality-tech environment.

As a frontline representative of Jetstream, you will support guests throughout their booking and stay experience while helping ensure smooth day-to-day operations across multiple travel platforms. 

You will work closely with internal teams, property managers, and guests to resolve issues efficiently, coordinate booking-related processes, and deliver a high standard of customer support. 

Candidates must be bilingual in English and French, with excellent written and verbal communication abilities. This role is ideal for someone who is organized, proactive, and enjoys problem-solving in a dynamic international environment.

What You’ll Do

• Manage reservations and guest inquiries across platforms (Airbnb, VRBO, Expedia, Booking.com, etc.)
  
• Screen guests using Autohost and verify booking eligibility
  
• Resolve payment issues via Stripe and Cirrus
  
• Communicate with guests via Jetchat, Front, and OTA messaging systems
  
• Coordinate access information using Operto and RemoteLock
  
• Manage arrival logistics and guest check-in processes
  
• Track cancellations, refunds, and compliance-related tasks
  
• Work across modern hospitality, payments, communication, and operational systems including Cirrus, Stripe, Power BI, Slack, and OTA platforms
  
• Troubleshoot guest issues quickly and professionally to ensure high satisfaction
  
• Maintain accurate documentation and follow internal processes

What We’re Looking For

• Bilingual in English and French 
• 1+ year of experience in European hospitality, customer service, OTA guest support, or a related field
  
• Strong written communication skills with excellent attention to detail
  
• Highly organized with the ability to multitask and prioritize effectively
  
• Comfortable working weekends as part of a fixed 4-day schedule
  
• Tech-savvy and confident learning new platforms quickly
  
• Self-starter who thrives in a structured but fast-paced environment
  
• Professional, calm, and solutions-oriented when handling guest concerns

What Sets You Apart

• Familiarity with Airbnb, VRBO, Expedia, or Booking.com processes
  
• Knowledge of European tourist taxes and compliance requirements
  
• Experience using tools such as HubSpot, Stripe, Cirrus, Power BI, Slack, or Front
  
• Experience working in a remote or international team environment
  
• Genuine interest in and understanding of European hospitality and/or travel-tech 
  
  

Why Join Jetstream?

• Enjoy the flexibility of a fully remote role with a consistent 4-day schedule
  
• Join a global team helping shape guest experiences across leading travel and hospitality platforms
• Gain hands-on experience with modern hospitality platforms, automation systems, payment tools, and BI reporting dashboards
  
• Work alongside a collaborative, multilingual, and international team environment
  

Ready to Join Us?

If you are passionate about customer service, problem-solving, and hospitality and are bilingual in English and French, we would love to hear from you! Please submit your resume and cover letter in English when applying. Only applications with a cover letter will be considered.

Salary range: €17,500 – €19,500 annually. Compensation is based on experience, language proficiency, and hospitality/OTA support background.