Bilingual Call Center Agent (English/French)

Job DetailsPosition Type: Full TimeSalary Range: $13.00 - $14.00 HourlyJoin Our Team! At Connexus Resource Group, we are in the people business. We are always looking for motivated, energetic professionals who are passionate about delivering exceptional customer service. If you're fluent in both French and English, enjoy helping customers, and thrive in a fast-paced environment, we want to hear from you. Sound like you? We want to speak with you! About the Role: As a French/English Bilingual Customer Service Representative, you will provide first-class support to customers through inbound phone calls, live chat, and email. You'll assist customers with questions related to orders, product information, and general account inquiries while delivering a friendly, professional experience in both French and English. This role is ideal for someone who enjoys multitasking, communicates clearly, and takes pride in providing outstanding customer service across multiple communication channels. What You’ll Do: Handle inbound customer service calls in both French and English Respond to customer inquiries through live chat and email Assist customers with order tracking, product questions, and general account support Provide accurate information while delivering a positive customer experience Navigate multiple systems while documenting customer interactions Maintain professionalism and empathy during every customer interaction Meet quality, productivity, and attendance expectations Collaborate with leadership and team members to continuously improve performance What We're Looking For Fluent in both French and English, including written and verbal communication Customer service experience required Live chat and email support experience preferred Strong grammar, spelling, and written communication skills Typing speed of at least 35 WPM Excellent multitasking and organizational skills Friendly, outgoing, and customer-focused personality Strong computer proficiency, including basic Microsoft Excel knowledge Ability to navigate multiple systems simultaneously Reliable attendance and professionalism Ability to provide first-class customer service in every interaction What We Offer: Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy. 401k Savings Plan: Secure your financial future with our competitive savings plan. Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority! Monthly Drawings: Win exciting prizes like gift cards and electronics! Paid Time Off: Earn paid time off from day one—because you deserve a break! Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself. DailyPay Partner: Access your earnings daily—because life doesn’t wait! We are looking for dependable, service-minded professionals who enjoy helping others and creating positive customer experiences. If you're bilingual, detail-oriented, and committed to delivering exceptional support, we'd love to hear from you. #CXremotejobs Hiring Process Notification: Beware of fraudulent job postings and communications from individuals or entities falsely claiming to represent our company. These scams may include fake offer letters, onboarding documents, or “equipment provision” agreements that request payment, ask you to deposit a check, or instruct you to purchase equipment. These communications are not from Connexus Resource Group Throughout our hiring process, we will never conduct interviews via Skype, Discord, or WeChat. Connexus Resource Group will never ask applicants or employees to send money, deposit checks, or credit card access as part of the hiring process. Any communication requesting that you deposit a check, pay to ship equipment, or receive funds to purchase equipment is fraudulent and should not be acted upon. To help protect yourself, please use caution during your job search. To contact our recruiting department directly or to report suspicious activity please call 801-692-7872 or email us at jobs@connexusresourcegroup.com. Notice of Equal Opportunity and Accommodation for Applicants with Disabilities Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at jobs@connexusresourcegroup.com. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law. Qualifications