BI Support Lead

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Advanced technical role, requiring extensive experience and a deep understanding of BI (Business Intelligence) technologies, data infrastructure, and customer support principles.

Major Tasks, Responsibilities and Key Accountabilities

• Leads communication and change‑management for BI launches and updates, gather user feedback, and relay insights to BI product and engineering teams.

• Collaborates with Support and BI development teams to ensure smooth transition of BI Products to production.

• Drives adoption of BI tools, datasets, and models across the enterprise.

• Manages and moderates the company-wide analytics community and the Engage channel.

• Develops and deliver scalable BI training and enablement programs

• Diagnoses and resolves complex issues, often touching multiple teams and departments.

• Ensures adherence to BI governance, standards, and development best practices.

• Mentors mid-level and entry-level support staff in their day-to-day work.

Nature and Scope

• Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.

• Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.

• Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 5% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

• Qualifications:
      8+ years of experience in roles supporting enterprise systems, analytics tools, or business processes.
      Hands‑on experience with Power BI, including datasets, models, and report usage.
      Expertise in creating clear, user‑friendly process documentation, FAQs, job aids, and recorded demos that support both technical and non‑technical audiences.
      Change Management Experience driving user adoption of new systems, analytics platforms, or data products through structured communication, training, and engagement strategies.
      Strong analytical and problem‑solving abilities, with the capability to guide others in interpreting data, exploring tools, and applying analytical techniques.
      Familiarity with BI concepts, including data roadmaps, enterprise datasets, and data governance principles.
      Demonstrated ability to work with cross‑functional teams, supporting rollout planning, user readiness, and community engagement for enterprise tools or processes.
      Excellent communication and storytelling skills with the ability to influence stakeholders and spark interest in data‑driven practices.

•  Experience enabling or mentoring power users in analytics environments.

• Knowledge of collaboration platforms (e.g., Microsoft Teams, Viva Engage) used for knowledge sharing.

•  Ability to create engaging recorded demos, tutorials, and multi‑session training series for analytics tools.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.