Benefits Consultant - WFH

About Us

For over 70 years, American Income Life has partnered with families across the United States, Canada, and New Zealand, as well as through our New York division, National Income Life. We focus on helping working families, union members, credit-union members, and associations access reliable life, accident, and supplemental health benefits. Our team builds long-term relationships by meeting clients where they feel most comfortable—whether at home or through virtual appointments.

Position Overview

This role involves guiding members through their available benefit options, answering questions, and ensuring they receive clear, accurate information. You’ll interact with individuals who are already connected to the programs we support.

Responsibilities

• Provide benefit enrollment materials and confirm eligibility

• Manage and route incoming member calls

• Return calls and respond to member inquiries promptly

• Review coverage options and help clients choose what best fits their needs

• Create customized benefit plans using our Needs Analysis tools

• Stay up to date with new programs, product updates, and company policies

What We’re Looking For

• Strong communication skills

• Ability to work independently and stay organized

• Comfort speaking with clients over phone or virtual meetings

• Professional, member-focused approach

• Willingness to learn and follow structured processes

What We Offer

• Full training provided

• 100% remote work

• Competitive compensation with weekly pay

• Bonus opportunities

• Clear advancement path

• Full benefits after 3 months

• Supportive environment with a strong focus on work–life balance