Benefits Call Center Coordinator

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Benefits Call Center Coordinator

Pay Rate: $18.44/hr, which may be below your state's minimum wage. Please take this into consideration when applying.

Remote Role – Full Time

Hours: Monday - Sunday 4:40 am EST to 8:00 pm EST (an 8 hour shift between those hours) We are open Monday - Sunday, can be any day of the week

As a Benefits Call Center Coordinator at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.

Strong multitasking abilities, including the capacity to manage multiple workflows and projects simultaneously in a fast‑paced environment; the ability to follow instructions, scripts, and documented procedures effectively while maintaining flexibility; adaptability and willingness to learn new processes and system updates quickly; excellent customer service skills with a consistent focus on maintaining professionalism under pressure; strong attention to detail; the ability to work collaboratively as a dependable team player; and effective verbal and written communication skills.

Additional skills and competencies include:

• Ability to maintain professionalism, accuracy, and composure while handling high volumes, competing priorities, and time‑sensitive requests
• Proven experience balancing multiple tasks and projects simultaneously while meeting productivity, quality, and SLA requirements
• Strong working knowledge of benefits administration functions, including eligibility, enrollments, life events, and benefits‑related inquiries
• Strong organizational and time‑management skills with the ability to prioritize workloads independently
• Proficiency with Microsoft Office applications (Outlook, Word, Excel) and virtual collaboration tools

Requirements: 

• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Have previous customer service and/or call center experience
• Exhibit excellent customer service skills and effective communication skills
• Can navigate multiple applications and research solutions with ease (10 plus systems)
• Can successfully complete a mandatory paid training program
• Must have strong multitasking abilities 
• Adaptability and willingness to learn new processes quickly
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) 
• Must have the ability to connect with an ethernet cable to a modem/router 
• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations.  As a result, we may be unable to consider applicants from certain states or municipalities at this time. 
• We are currently NOT hiring in the following geographies, including but not limited to:  States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA.  Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ. 

Working with us:

• Join a rapidly growing organization that can support your career goals.
• What you get:
• Paid Training
• Career Growth Opportunities 
• Full Benefit Options
• Great Work Environment 
• The chance to make a real impact on the travel experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $33,600 - $42,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.