BA Scrum Master with complaints handling platform

VTekis Consulting LLC provides complete solutions for Staff Agumentation, Recruitment Process Outsourcing, Contract Hiring, Direct Hire and Outsourced Solutions. Our goal is to deliver quality professional services to our clients not just to find someone to do a job, we match the right professional for your staffing needs and earning confidence through the proper assignment of people. This alignment of people and companies allows us to create opportunity. Most importantly, We don’t consider the process complete until we find the perfect fit.

Scrum Master Responsibilities

• Facilitate Agile ceremonies: daily stand-ups, sprint planning, retrospectives, and reviews.
• Remove impediments and ensure the team adheres to Scrum principles and timelines.
• Coach the team on Agile best practices and foster a culture of continuous improvement.
• Collaborate with Product Owners to prioritize backlog and align sprint goals with business objectives.
• Track and report team performance metrics using JIRA dashboards.

Business Analyst Responsibilities

• Gather, analyze, and document business requirements for complaints handling workflows.
• Create user stories, acceptance criteria, and process flows in JIRA and Oracle Agile.
• Conduct requirement workshops with stakeholders and ensure traceability.
• Validate solutions against regulatory compliance (e.g., ISO, GDPR) for complaint data.
• Support UAT and ensure deliverables meet business needs.

Required Skills & Tools

• Agile & Scrum Expertise: Certified Scrum Master (CSM/PSM) preferred.
• Tools:
  • JIRA – backlog management, sprint planning, reporting.
  • Oracle Agile PLM – change management and compliance workflows.
• Domain Knowledge:
  • Complaints handling processes in regulated industries (e.g., healthcare, finance).
  • Familiarity with root cause analysis, escalation workflows, and SLA tracking.
• Strong communication and stakeholder management skills.

Regards,

Mohammed ilyas,

PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com

All your information will be kept confidential according to EEO guidelines.