AVP Patient Contact Center Operations

This is a full-time, remote role.

Pay Range:

Assists with the development and management of central services. Works with Practices, Physicians, Executive leaders, and System partners with new and established improvement strategies by providing leadership, guidance, and direction in achieving outcomes consistent with mission, philosophy, goals, and objectives. Assists with centralized implementations, tracking and reporting. Implements strategy and supports a constructive relationship with all stakeholders through effective communication and diplomacy. The AVP Central Practice Operations manages by objective, reports by exception and works with a keen eye to clinical and financial excellence in the stewardship entrusted to them.

Essential Functions

• Provides programmatic support services to the Medical Group for central services including: strategic system program development and daily management of contact centers, data collection and analysis, problem solving and conflict resolution, relationship management and process evaluation and improvement.
• Understands and applies the management information, concepts and principles necessary to address a broad range of medical practice tasks and situations in the following domains, Financial Management, Telephony Management and Reporting, Customer Relationship Management, Human Resource Management, Governance and Organizational Dynamics, Planning and Marketing, Information Management, Risk Management and Business and Clinical Operations.
• Recommend knowledge-based solutions and courses of action that will promote quality improvement.
• Integrates and coordinates operations and optimal resource management between multiple locations.
• Organizes and manages human and physical resources to achieve input, buy-in, and optimal performance and efficiency.
• Effective communication with all teams and stakeholders for the highest transparency and to instill trust and reliability with daily operations.
• Supervises daily operations of multiple practices through on-site practice managers.
• Assesses, plans, coordinates, and evaluates the clinical and operational functions of the practices in their divisions to ensure high quality, cost effective health care is provided by an educated and competent staff.
  

Physical Requirements
Work requires lifting and moving reports and notebooks weighing up to 10 pounds. Must be able to work under pressure and meet deadlines. May experience prolonged periods of sitting utilizing the computer to read reports, 10-key calculator and answering the telephone.

Education, Experience and Certifications

Bachelor's Degree required; MBA/MHA or relevant graduate degree preferred. Minimum of 10 years of effective/operation group practice management experience. Experience working with an integrated delivery system is highly desirable.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.