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Job Description:
POSITION SUMMARY
The Associate Vice President (AVP) of Technical Success is a highly motivated leader responsible for overseeing the technical success organization that drives the deployment, adoption, and optimization of MosaicOS™ and Mosaic Clinical Technologies’ suite of clinical applications across practices and client partners. This leadership position works closely with product, engineering, clinical operations, and Mosaic leadership to ensure radiologists and end users achieve maximum value from the MosaicOS™ platform and its integrated tools. The AVP works closely with the SVP of Mosaic Clinical Technologies to develop and execute comprehensive strategies that align with Mosaic’s and Radiology Partners’ objectives.
POSITION DUTIES AND RESPONSIBILITIES
Leadership and Team Management:
Lead and manage teammates, providing guidance, support, and development opportunities.
Lead and manage the Local Technical Success Team, including hiring, training, and performance management.
Foster a collaborative and high-performance culture within the Technical Success Team.
Conduct regular touchpoints with direct reports and provide constructive feedback to team members.
Remain current with industry knowledge and trends.
Familiarity with regulatory compliance as it pertains to medical imaging, clinical software, and artificial intelligence to collaborate with SVP of Mosaic Clinical Technologies and ensure compliant deployments across practices and client partners.
Promotes communication and cooperation among teammates to create a spirit of unity in the department.
Works closely with leadership and teammates to improve work relationships, build morale, and increase productivity and retention.
Provides day-to-day performance management guidance to direct reports (e.g., coaching, counseling, career development, disciplinary actions).
Strategic Planning and Execution:
Develop and execute technical success strategies focused on MosaicOS deployment, adoption, and optimization that align with Mosaic Clinical Technologies’ and Radiology Partners’ operational and clinical objectives.
Collaborate with the SVP of Mosaic Clinical Technologies to identify opportunities for process improvements and operational efficiencies across the MosaicOS™ platform.
Monitor key performance indicators (KPIs) such as application adoption rates, deployment timelines, user satisfaction scores, and workflow efficiency to assess the effectiveness of technical success initiatives.
Practice and End-User Enablement:
Build and maintain strong relationships with Local practice leaders and radiologists, acting as a trusted advisor and point of escalation for clinical application issues.
Champion the voice of the radiologist and end user within Mosaic Clinical Technologies and Radiology Partners, ensuring clinical feedback is incorporated into MosaicOS™ development and workflow improvements.
Ensure the team delivers proactive and tailored technical support to practices and end users, addressing application needs and workflow concerns promptly.
Must be fluent in MosaicOS™ platform capabilities, Mosaic Reporting, Mosaic Drafting, and the broader Radiology Partners clinical workflows and systems.
Oversee practice onboarding, end-user training, and ongoing application optimization to ensure a smooth and productive clinical experience.
Cross-Functional Collaboration:
Work with Product, Engineering, and Mosaic leadership on road-mapping and to ensure alignment and support for technical success initiatives and MosaicOS™ rollouts.
Collaborate with legal and compliance teams to ensure clinical application deployments meet regulatory and contractual requirements.
Serve as primary point of contact for technical escalations and issue resolution for operators and rad leaders, ensuring timely and effective responses to concerns regarding clinical applications.
Provide end-user and practice feedback to Mosaic product and engineering teams to drive MosaicOS™ improvements and innovation.
Participate in the development of technical enablement materials, training resources, and optimization playbooks for MosaicOS™ and Mosaic clinical applications.
Data Analysis and Reporting:
Analyze application usage data, workflow metrics, and user feedback to identify trends, risks, and opportunities for improvement.
Analyze adoption patterns and application utilization to identify underperforming deployments and implement proactive optimization strategies.
Identify opportunities to expand MosaicOS™ adoption and recommend additional Mosaic tools, features, or workflows that align with practice and radiologist needs.
Prepare and present regular reports on technical success performance, adoption metrics, and deployment outcomes to senior leadership.
Use data-driven insights to inform strategic decisions and initiatives.
Up to 75% travel as needed.
Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
Deep working knowledge of radiology infrastructure, networking, PACS, RIS, AI-assisted diagnostic tools, and hospital technologies.
Ability to thrive in a fast-paced dynamic environment.
Strong leadership, communication, and interpersonal skills.
Proven ability to simultaneously manage multiple practice deployments and optimization initiatives.
Excel while paying strict attention to detail.
Excellent listening, negotiation, and presentation skills.
Excellent verbal and written communications skills.
Self-motivated and able to thrive in a results-driven environment.
Natural relationship builder with integrity, reliability, and maturity.
Ability to prioritize among competing tasks.
Critical thinking and problem-solving skills.
Excellent time management skills, always looking to improve inefficient processes.
REQUIRED QUALIFICATIONS
Bachelor's Degree in appropriate field of study or equivalent work experience.
10+ years in medical imaging workflow and leadership position and supporting clinical end users and radiologists in a technical environment.
5+ years of experience in the radiology industry.
Experience in driving clinical application deployment, end-user adoption, and workflow optimization in a healthcare or radiology environment.
Highly proficient in Microsoft Office Suite, enterprise imaging platforms (PACS, RIS, cloud-native solutions), AI-powered clinical tools, and data analytics software.
RADIOLOGY PARTNERS OVERVIEW
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences.
Radiology Partners participates in E-verify.
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