Automotive Area Operations Manager

Join our team as a front-line leader and make an impact as an Area Operations Manager.

Salary + bonus potential offered for this position

Reporting to a District Operations Manager the Area Manager is a responsible for overseeing and leading DW operations fulfilling services to customers and leading technicians.  

The successful candidate will:

• Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital.  

• Expediently and professionally address all customer, operational, and performance concerns.  

• Walk customer inventory to identify future workload requirements and QC repairs. 

• Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction. 

• Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service. 

• Communicate to keep team informed and up to date in critical information, expectations, company news, etc.  

• On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies. 

• Closely support direct reports/managers optimizing production and day-to-day operations. 

Sales and Business Development   

• Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers. 

• Partner with DM and DSM to sell new customers and maximize existing business opportunities. 

• Build and solidify relationships with key customers and network to initiate relationships with prospective customers. 

• Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard. 

Required Qualifications  

• 5 years of experience in managing a service-oriented multi-location organization, mobile team with a preference for dealership, rental, auction or automotive experience preferred   

• Profitable management of a P&L of at least $1.5M in revenue annually 

• Experience managing other leaders and staffs of 20+   

• Travels overnight approximately 10 – 20%   

• Result-driven  

• Positive, motivating leadership style   

• Flexible, resilient, diplomatic, tolerant  

• Active listener: credible and persuasive communication style that empowers others and leads decisively 

• Successful strategy implementation and results