Attorney Development Spec

Do you enjoy creating impactful learning experiences that help professionals grow and succeed?

Do you enjoy collaborating with teams to develop programs, resources, and solutions that improve performance?

The Attorney Development Specialist supports the onboarding, registration, and ongoing maintenance of clients, law firms, attorneys, and approved non-legal vendors within the CounselLink application. This role serves as a liaison between internal teams and external business partners, ensuring accurate records, successful client implementations, compliance with established procedures, and a positive customer experience.

Key Responsibilities

· Manage assigned client implementations within the CounselLink application, serving as the primary point of contact overseeing all law firm onboarding activities through successful Go-Live.

· Facilitate the registration and onboarding of new law firms, attorneys, and approved non-legal vendors.

· Maintain and update client, law firm, attorney, and vendor records to ensure accuracy, completeness, and compliance with established standards.

· Document client interactions, law firm registration activities, implementation milestones, and provide regular status updates throughout the implementation process.

· Maintain and update client, law firm, and vendor documentation to support business requirements, product releases, and system enhancements.

· Provide support to clients, law firms, attorneys, and vendors regarding registration, onboarding, and implementation activities.

· Research, troubleshoot, and resolve assigned support tickets while ensuring timely follow-up and accurate documentation.

· Collaborate with internal teams on process improvements, system updates, and new functionality.

· Identify and escalate complex issues as needed.

· Perform all responsibilities in a professional, organized, and customer-focused manner while maintaining confidentiality and compliance standards.

Requirements

· Experience in customer service, legal operations, vendor management, client onboarding, implementation support, or administrative support preferred.

· Strong organizational, communication, and problem-solving skills.

· Excellent attention to detail and the ability to manage multiple priorities.

· Ability to work independently and collaboratively within a team environment.

· Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.