Asst Manager Resolutions

Assistant Manager, Resolutions is responsible for leading the intake, management, and resolution of owner inquiries, complaints, and critical issues, primarily those tied to receivables, delinquency, and overall product experience. This role ensures efficient, empathetic resolution while identifying and addressing root causes that contribute to non-payment or dissatisfaction.
This role is essential in shifting to a new CRM platform by helping to outline, create, and apply future workflows. The Assistant Manager will concentrate on improving processes, automating tasks, and enabling technology. They will contribute to developing a more scalable, efficient, and customer-focused resolutions function from scratch.