Associate Technical Support Analyst - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.  

You’ll enjoy the flexibility to work remotely * from anywhere within Canada as you take on some tough challenges.

Primary Responsibilities:

• Responding to time sensitive support calls that can affect patient care
• Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
• Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs
• Manage ticket backlog of about 20-30 cases
• Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
• Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
• Contribute to a fast-paced and highly collaborative team-based work environment

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in Technical Support role where you are troubleshooting Windows Operating Systems 
• 1+ years of tier 2 technical support
• 1+ years of customer service experience 
• Intermediate level of proficiency in at least one programming language (C, C#, C++, Python, etc.)
• Willing to work on an on-call rotation 
• Currently reside in Canada 
• Availability to work an 8-hour shift Monday - Friday starting between 5am-9:30am with an on-call rotation as needed

Preferred Qualifications:

• 2+ years of experience using Windows command line, Powershell
• 1+ years of experience troubleshooting TCP/IP issues
• 1+ years of experience working in a Technical Support Center
• 1+ years of experience in Troubleshooting Active Directory
• 1+ years of experience providing technical support in a collaborative environment
• 1+ years of experience in Technical Application Support
• Experience in the healthcare industry 
• Experience in medical imaging, specifically radiology or cardiology 
• Experience in Technical Application Support

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Canada Residents Only: The hourly range for Canada residents is $25.38 to $52.79 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.