Associate, Quality Assurance

Job Summary

The Forms Quality Assurance Limited Term Employee is responsible for ensuring the quality and accuracy of online assessments through comprehensive testing and verification processes. This role involves performing user acceptance and regression testing, following detailed test cases, and verifying functionality across multiple devices and platforms. The employee will help the larger group by collaborating with various teams and participating in continuous improvement initiatives. 

Principal Activities 

Quality Assurance: 

• Perform user acceptance testing and regression testing of published online forms/tests 
• Utilize process documentation and follow detailed test cases to review online forms

• Verify testing form functionality on various devices and application platforms, ensuring form settings meet customer requirements

• Execute test runs and report bugs using Zephyr

• Research and analyze testing and production quality issues 

Performance Expectations:

• Assess work queues throughout the day prioritize assignments according to process expectation and FQA Admin Team direction

• Execute test cases in a timely manner, relative to other team members and overall standard processing times

• Ensure test case verification and customer requirement expectations are clear and concise prior to execution

• Communicate any delays to the FQA Admin Team with an ETA

Collaboration: 

• Attend team meetings

• Interact primarily with the FQA Admin Team and more widely with the entire verification team to collaborate across programs as priorities shift.

• Flex to help assist other groups as work demands

Training: 

• Complete training on verification processes and best practices

• Work with the FQA Admin team, your mentor, and manager to ensure you have all necessary access and required training

• Pull up one on one with your mentor or the FQA Admin Team to work through any issues and answer any questions as needed

Continuous Improvement: 

• Actively participate in continuous improvement initiatives by providing feedback to help implement solutions to enhance efficiency and accuracy.

• Document and communicate repetitive issues to the FQA Admin Team so they can reach out to the owning teams to see where efficiencies can be made.

• Stay up to date on TestNav system updates and impacts to verification processes.

Overtime: 

• Work overtime as needed to meet deadlines, including evenings and weekends.

Education and/or Experience: 

• H.S. diploma or GED 

• Working knowledge of industry standard mobile device and computer operating systems

• Proficient analytical, critical-thinking, and problem-solving abilities

• High attention to detail and precision in spotting discrepancies

• Proven ability to analyze, research, and clearly communicate testing outcomes and software defects to stakeholders

• Ability to work independently and collaboratively as part of a team

• Ability to manage time effectively and prioritize tasks

• Adaptable to changing requirements, environments, deadlines, and priorities

• Willingness to work on nights and/or weekend when required

Preferred experience: 

• Experience with project and test management tools such as Jira, Zephyr

• Software Testing experience across various applications and platforms

• Experience in understanding and interpreting software requirements and identifying potential issues

• Knowledge of SDLC testing models and methodologies, including interpreting and executing test cases

• Ability to identify, analyze, and troubleshoot software issues

• A willingness to learn new technologies and testing techniques

• Proficient with MS Office 365 apps

Note: This is a 4-6-month temporary position.

Applications will be accepted through September 12, 2026. This window may be extended depending on business needs.