Overview

Associate Infrastructure Admin

Work Model: Remote

About the Role

The Associate Infrastructure Admin plays a key supporting role in implementing, monitoring, configuring, troubleshooting, and maintaining Hyland's IT Infrastructure. This is a great opportunity for someone early in their IT career who is eager to learn, grow, and develop hands-on experience across a broad range of infrastructure systems — with guidance and support from experienced team members every step of the way.

Your Role Responsibilities? Here's What You'll Do.

• Respond to requests related to basic systems and troubleshoot and resolve issues in a timely manner, applying best practices in problem resolution under direct oversight from team members.
• Assist with projects involving installations, upgrades, and modernization of servers and systems.
• Assist with audits of servers and environments to ensure compliance with established standards, policies, and configuration guidelines.
• Provide support for Infrastructure systems including server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, and monitoring.
• Compose internal documentation with direct oversight from team members, accurately reflecting processes and system configurations.
• Participate in the maintenance, testing, and execution of the disaster recovery plan while continuously growing knowledge and staying current with best practices and market trends.

Technology Tools

Role Essentials

• Bachelor's degree in Computer Science.
• Knowledge of the principles of systems administration.
• Strong communication skills — able to speak and write with ease, clarity, and impact using a style appropriate to the subject and audience.
• Demonstrated ability to write concise, logical, and grammatically correct documentation.
• Good analytical and problem-solving skills with the ability to work outside of normal business hours (evenings, weekends, etc.) as needed.

What We'd Like to See

• Familiarity with server maintenance, storage, and networking concepts.
• Exposure to database administration, network security, or directory services.
• Basic understanding of server virtualization and monitoring tools and practices.
• Eagerness to grow knowledge and stay current with best practices and market trends in IT infrastructure.
• Ability to work collaboratively within a team environment while operating effectively under direct oversight and guidance.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.