Associate II, QA/QC

About CONSTANT

CONSTANT is an award-winning emergency and crisis management firm dedicated to making the world a safer place. We provide an innovative and welcoming environment where talented professionals make meaningful impacts within supportive and flexible work arrangements.

Position Summary & Key Responsibilities

As an Associate II, QA/QC, you will ensure all deliverables meet Quality Assurance/Quality Control (QAQC) standards, Section 508 accessibility requirements, and internal CONSTANT quality expectations. You will serve as a quality lead, collaborating closely with ISD teams to strengthen processes, reduce rework, and enhance client satisfaction.

To be successful in this role, you'll excel in four key areas:

• Project Work

• Conduct QA reviews for all deliverables to ensure compliance with client standards and Section 508 accessibility requirements.
• Identify common issues and thoughtfully communicate them to the project team to improve future deliverables.
• Collaborate with project team members to resolve quality issues and support continuous improvement in QA processes and tools.
• Complete review of deliverables with the goal of no quality-related revision requests from the client.
• Demonstrate fluency in leveraging approved technologies to support the QA/QC process.
• Manage and support multi‑workstream projects, ensuring high-quality outcomes aligned with client expectations, timelines, and budgets.

• Client Relationship Management

• Communicate proactively and professionally with clients and internal stakeholders to align expectations and maintain trust.
• Support a high standard of client satisfaction by ensuring timely, high-quality, and error-free work.

• Anticipate client needs and help shape project approaches that support long‑term client success.
• Subject-Matter Expertise

• Develop and apply expertise in QA/QC methodologies, training development standards, and accessibility requirements.
• Contribute to the development of improved QA resources, templates, and best practices.
• Provide guidance, mentorship, and training to team members to improve quality performance.

• Leadership & Culture

• Set clear expectations, model professionalism, and foster a positive, collaborative team culture.
• Provide candid, timely, and supportive feedback.

• Practice emotional intelligence: listening to understand, adapting communication styles, and demonstrating respect for differing perspectives.

Every CONSTANT team member is expected to proactively contribute to our positive and collaborative culture by upholding our core values of integrity, service, quality, team, and gratitude.

Must Have Qualifications

• Bachelor's degree or equivalent experience
• Deep understanding of the 508-accessibility process and standards. This should include expertise in Microsoft and Adobe accessibility testing
• Strong attention to detail, QA/QC mindset, and quality-focused review skills
• Government contracting experience
• 5 years of relevant experience (instructional systems design, quality assurance, or related training development fields)
• Excellent communication, writing, and collaboration skills
• Must reside in one of the following states: AL, CA, DC, FL, GA, IL, IN, MD, MI, MO, NC, NJ, NM, NY, OH, PA, TN, TX, VA, WA
• Proficiency in Adobe Pro and MS 365 suite
• Ability to pass Federal background investigations
• Experience with e-Learning authoring tools, such as Articulate 360

Nice-To-Have Qualifications

• Experience working with federal government clients
• DHS Trusted Tester certification

What We Offer

• Meaningful work on a high-performing team
• Opportunities to grow with a rapidly expanding company
• Welcoming, collaborative, and flexible work environment
• Comprehensive benefits package including healthcare, retirement plans, bonuses based on company and individual performance, and flexible paid time off

CONSTANT is an Equal Opportunity Employer and welcomes applications from all qualified individuals. Employment decisions are based solely on job-related factors without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by law.