Provide generalist HR advice and guidance to employees and leaders while supporting cyclical processes like salary reviews and talent mapping. Collaborate with the global HR team to identify trends, improve processes through automation, and manage complex employee relations matters.
The Systems Operations Manager will serve as the primary Zendesk administrator and lead mission-critical initiatives to scale CX operations. They will act as a liaison between cross-functional teams, manage system workflows, and provide leadership to the CX operations and systems department.
Develop and maintain scalable backend microservices and infrastructure for Xero's document-driven experiences. Collaborate with cross-functional teams to implement features for document ingestion and processing pipelines while ensuring system reliability.
Design, build, and deploy backend generative AI solutions to power automated, intelligent workflows. Convert complex R&D problems into production-ready software while maintaining ownership of the machine learning architecture.
The role involves designing and delivering scalable software using .NET and React to modernize systems critical to the onboarding lifecycle. You will also be responsible for triaging development issues and participating in incident responses to ensure infrastructure resilience.
Lead the technical direction of the product group by designing secure, scalable distributed architectures and refactoring monolithic systems. Support team growth through mentoring, improving development practices, and driving multi-year platform goals.
Drive growth by managing the full pre-sales lifecycle for large strategic accounting firms in the US. Act as a trusted advisor to help partners execute digital strategies while collaborating with internal Product, Legal, and Finance teams.
