Associate Director, Global DevOps & Observability Platform

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

The Associate Director, Global DevOps & Observability Platform is a strategic leadership role first, designed for a visionary leader who can harmonize global engineering efforts into a unified, world-class ecosystem. While rooted in deep technical credibility, this role focuses on driving the overarching strategy, delivery, and ongoing evolution of the organization’s centralized DevOps and Observability platform capabilities.

The primary mission is to steer a centralized Global Platform strategy that brings together disparate "pockets of innovation" across global regions, aligning them into a cohesive, enterprise-scale engineering standard. You will champion the enterprise-wide ownership of our GitHub Enterprise ecosystem and a centralized, reusable CI/CD pipeline framework. Simultaneously, you will establish a comprehensive Observability Platform strategy, ensuring that telemetry, monitoring, and proactive reliability metrics are natively baked into the developer lifecycle from day one.

The successful candidate will be a self-motivated leader and cultural changemaker who thrives on engaging with global stakeholders, breaking down regional silos, and mentoring high-performing engineering teams. You will establish the standards, governance, and developer experience (DevEx) paradigms that enable hundreds of internal software teams to deliver secure, observable, and resilient software at scale—shifting the organization from reactive engineering to proactive innovation.

Key Responsibilities

Strategic Leadership & Global Platform Harmonization

• Unify Global Innovation: Identify, celebrate, and integrate localized "pockets of innovation" from global teams into the core centralized platform, scaling regional successes into global standards.
• Platform Vision & Roadmap: Define and execute the multi-year strategic roadmap for the Global DevOps and Observability Platforms, aligning capabilities with overarching business objectives and cloud-native trends.
• Stakeholder & Change Management: Act as a primary liaison and advocate across global business units, Cloud Engineering, Information Security, and Application Development teams to drive platform adoption and foster a modern DevOps and SRE culture.
• Team & Talent Development: Lead, mentor, and scale a global team of platform and reliability engineers, providing technical direction, career development, and fostering an inclusive, high-performance culture.

DevOps Platform Strategy & GitHub Ownership

• Enterprise GitHub Governance: Own the overarching architecture, administration, and compliance framework for GitHub Enterprise across the global footprint.
• Standardized CI/CD Frameworks: Oversee the development of a centralized, reusable GitHub Actions workflow and pipeline library, enabling global teams to leverage consistent, secure software delivery patterns without reinventing the wheel.
• Shift-Left Security: Drive the global adoption of GitHub Advanced Security (GHAS) capabilities, including code scanning, Dependabot, and automated secret detection natively embedded into the delivery lifecycles.

Observability Platform Engineering & SRE Culture

• Centralized Telemetry Strategy: Define and lead the architecture of the enterprise Observability Platform (covering metrics, logs, traces, and synthetic monitoring) to provide full-stack visibility.
• Standardized Monitoring & Alerting: Establish enterprise-wide patterns for dashboards, proactive alerting, and incident response tooling integration, shifting teams from reactive debugging to predictive reliability.
• Data-Driven Insights: Develop and evangelize platform observability capabilities, establishing golden signals, DORA metrics, and developer experience metrics dashboards to measure global delivery velocity and platform health.

Cloud Integration, Governance & Compliance

• Cloud Ecosystem Alignment: Collaborate closely with Cloud Platform teams to seamlessly integrate CI/CD and Observability platforms with automated Infrastructure as Code (IaC) patterns across AWS, Azure, and GCP environments.
• Global Security & Compliance Guardrails: Partner with Global Security and Compliance organizations to bake automated governance (SAST, DAST, SCA, and audit logs) directly into the platform infrastructure, ensuring frictionless compliance.

Required Qualifications:

• Experience & Education:
  • Bachelor’s degree with 10+ years of experience in DevOps, Observability, Platform Engineering, or Software Delivery, with at least 3+ years in a dedicated leadership/management capacity within a global matrixed enterprise.

Preferred Qualifications:

• Strategic & Cultural Impact: Demonstrated track record of scaling centralized platform engineering organizations and successfully aligning distributed regional engineering teams under a singular global vision.
• DevOps Expertise: 5+ years of strategic or hands-on experience with GitHub Enterprise administration, GitHub Actions, and deep familiarity with advanced CI/CD architectural patterns.
• Observability Expertise: Proven experience defining strategy and scaling enterprise-grade Observability tools (e.g., LogicMonitor, Datadog, Dynatrace, New Relic, OpenTelemetry, Prometheus/Grafana, or Splunk) across hybrid and multi-cloud architectures.
• Cloud & Architecture Acumen: Strong foundational knowledge of cloud-native architectures (Kubernetes, Serverless), Infrastructure as Code (Terraform), and embedding security practices (DevSecOps) at scale.
• Communication Mastery: Exceptional communication and presentation skills, with a proven ability to influence executive stakeholders and technical individual contributors alike.

Note on Leadership Style: While this role requires deep technical acumen to effectively guide architectural decisions and earn the respect of engineering teams, it is first and foremost a strategic leadership position. Success is measured by platform adoption, organizational alignment, cultural transformation, and global delivery velocity.

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.