Associate Director, Field Reimbursement Management (FRM)
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AI Summary
Position Overview
We are seeking a highly skilled and detail-oriented team member to serve as Associate Director, Field Reimbursement Management (FRM). This role will report into the Director of Field Reimbursement Management and support Patient Access field operations for Otsuka’s CNS Brands. This role will own and drive the day-to-day operations, analytics, and performance management of the Patient Access teams supporting the CNS franchise, and other components of the CNS support as needed. The successful candidate will ensure operational excellence, optimize field team effectiveness, and provide data-driven insights that enhance patient access and affordability outcomes for our specialty products.
Key Responsibilities
Own and drive the performance and effectiveness of Patient Access field operations across the CNS franchise, with accountability for access, affordability, and execution outcomes.
Define and evolve KPI frameworks tied to business outcomes, ensuring alignment with brand and access strategies.
Lead the design and continuous evolution of tools, insights, and engagement models to enhance field effectiveness and address access barriers.
Serves as a strategic partner to Managed Markets, Sales, Brand, and vendor to align field execution with broader access and affordability strategies.
Provide oversight and accountability for teams, ensuring consistent quality across the field.
Diagnose systemic access and operational gaps across field, payer, and hub interfaces, and lead cross-functional solutions to improve patient access outcomes.
Provide feedback to vended team leaders, building a culture of accountability, data-driven decision-making, and patient-centric service.
Key Competencies
Operational Excellence & Process Optimization
Data-Driven Decision Making & Insights Generation
Field Team Leadership & Development
Cross-Functional Collaboration & Stakeholder Management
Compliance & Risk Management
Strategic Problem Solving
Qualifications
Bachelor’s degree in Business, Healthcare Administration, or related field preferred.
8 + years of experience in patient access or field reimbursement operations
Strong background in reimbursement processes related to injectable medications, payer policies, and healthcare data analytics.
Demonstrated success in operational leadership, performance management, and compliance-driven execution.
Excellent analytical, communication, and interpersonal skills.
Ability to travel up to 50%.
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Application Deadline: This will be posted for a minimum of 5 business days.
Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request.
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