Associate Customer Business Manager - Costco

WHO ARE WE?

 We are the Wellbeing Collective (WBC), an exciting Global Business Unit within Unilever built with a start-up mindset. Companies included in this role’s responsibilities include OLLY, SmartyPants, Welly, and Onnit.  Each of these companies has a fantastic variety of benefit-led products, with strong innovation and growth potential. Our mission, with our science-backed and disruptive portfolio, is to improve the health and wellbeing of millions of consumers and become a leading Health and Wellness organization.

As part of the Health & Wellbeing Collective, we are building an operational platform to support companies in the Vitamins, Minerals and Supplements (VMS) space called the VMS Co-Op. The VMS Co-Op will host OLLY and SmartyPants and will grow to include other VMS companies and future acquisitions as well.

OLLY is a fast-growing San Francisco based company working to bring simplicity and delight to the world of nutrition. Yes, stuff like vitamins, probiotics and supplements to help you be you. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can’t have happy without healthy. And isn’t true happiness where it’s at? So we’ve made it our personal mission to help people make healthy choices by making it easier than ever for them to get better nutrition into their daily lives. We are also a B-Corp, so doing social good is built into our DNA.

SmartyPants is a dynamic and fast-growing Los Angeles based supplement company focused on providing premium all-in-one vitamins for the entire family.  From the start, SmartyPants has been about family, authenticity and a core commitment to our collective well-being.  SmartyPants believes in making it easier to stay healthy by providing best-in-class products that also taste great. We're industry leaders in testing, transparency and advocacy, from sourcing the highest-quality ingredients to testing and packaging. 

The VMS Co-Op works in an agile and entrepreneurial way, collaboratively within the team and with our Health & Wellbeing colleagues. We work together to look at the big picture strategically as well as roll up our sleeves and get our hands dirty. We’re super passionate about the work that we do and we’re on the hunt for a fellow self-starter to add to our unique culture and join our ambitious team.

THE ROLE: ASSOCIATE CUSTOMER BUSINESS MANAGER - COSTCO  

Reporting to the Senior Sales Manager, Costco, the Associate Customer Business Manager (ACBM) is a key contributor to our Wellbeing Collective sales organization, partnering closely with our Costco Sales team to provide analytical and executional support. This role offers the opportunity to build customer relationships, collaborate cross-functionally, and gain valuable customer-facing experience while helping drive business growth through strong analytics, execution, and attention to detail. We're looking for someone who is curious, collaborative, eager to learn, and excited to grow their career in Customer Sales. 

KEY RESPONSIBILITIES  

• Function as the support arm to our sales lead for our 3 brands: OLLY, Welly and SmartyPants 

• Build and maintain day-to-day relationships with Costco merchandising and buying teams. 

• Mines all data sources including customers/shopper insights and syndicated data to provide actionable insights that help in the development of the 4Ps (Promotion, Pricing, Placement and Product) to grow H+WC business and share​  

• Assist in pulling, interpreting and providing insights around key sales data​ to inform accurate item level forecasts  

• Prepare clear, concise, storytelling presentations based on analytics​ in partnership with our analytics team  

• Monitor competitive brands and products, as well as market share, to understand shopper trends. Fully understand the categories we compete in  

• Build strong feature and display plans that drive growth for Costco and our business  

• Manage tracking of new item launches at retail to ensure speed to shelf and item success in the market​  

• Build selling deck and all necessary materials for customer meetings, including but not limited to sell-in stories and quarterly meetings using customer specific and syndicated data​  

• Maintain and manage weekly reporting tools and dashboards for key customers​  

• Evaluate current sales, share goals, and competitive performance​  

• Support ad hoc requests in support of the Costco business​  

• Deduction management in partnership with our internal team  

• Full item management responsibility for Costco  

• Live our team values of BE YOURSELF, BE DISRUPTIVE, BE PASSIONATE, BE SUPPORTIVE and make life better for all of us!  

CAPABILITIES + SKILLS REQUIRED  

• 2-5 years experience working in Sales Analytics, Account Management, or Retail buying within CPG  

• Strong understanding of Costco’s Go to Market strategy  

• Ability to convert information, numbers and data into insight for actionable growth​  

• Proven ability to identify, articulate and propose solutions that solve problems and drive results​  

• Results-oriented and able to manage and prioritize multiple projects effectively​  

• Adaptable with the ability to work both cross-functionally and independently with the potential for more responsibility as more platforms are launched​  

• Solid written and verbal communication skills with the ability to give and receive effective feedback​  

• Excellent organizational skills, attention to detail, multitasking ability and motivated by a deadline driven environment​  

• Strong PowerPoint, Excel and syndicated database skills (Nielsen, IRI, Numerator, etc.) 

• Experience working with IRI data reporting, Luminate, Nielsen  

• Energized and passionate about building a transformational brand in today's marketplace​  

• A true “Team Player” who can work cross-functionally to achieve results​  

WHAT TO EXPECT DURING THE INTERVIEW PROCESS  

• Initial video screen with a member of our Talent team  

• Round 1: Conversation with the Hiring Manager + 1-2 conversations with other team members 

• Round 2: 2-3 conversations with team or cross-functional partners 

• Final Round: Homework*  

*At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as possible so that we can evaluate and provide other options that work for your needs  

THE DETAILS  

LOCATION: Remote-USA (Seattle or Northwest Arkansas Preferred) 

HOURS: Full time, exempt (salaried)    

MANAGER: Sr. Sales Manager Costco - Wellbeing Collective 

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship   ​  

The base pay range for this position is $85,000- 105,000 dependent on experience. For this remote role, compensation is determined based on geographic location and experience, and the final offer will reflect these factors within the posted range.

WHAT WE OFFER:   

• An opportunity to work with an intelligent, inspiring, and extraordinarily fun team   

• 100% employer-paid medical coverage for employee only, dental + ortho, and vision insurance   

• 4 weeks PTO + paid holidays + 12 Mental Health Days per year  

• 100% Paid parental leave, Fertility + Adoption Benefits  

• Annual Bonus  

• 401(k) plan with Employer Match  

• Hybrid Work + Wellness + Cell Phone Stipends   

• Free product   

• And much more!