Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Location: Remote - US

Job Summary:

Genesys is seeking a highly motivated Commercial Corporate Counsel to join our dynamic Legal team. In this role, you will provide commercial legal support to our sales organization, helping drive growth while mitigating risk. The ideal candidate will have a working understanding of laws and regulations that impact commercial technology transactions, including data privacy laws and artificial intelligence.  

This role is responsible for a broad range of technology transactions and operational issues, and counselling business and sales units on a variety of issues within the North America region. To be successful within the organization, you must embrace the core values of the organization and quickly establish yourself as a team player who is intellectually nimble and a critical thinker who can make tough decisions, bringing a collaborative approach to supporting business objectives.  You must be a self-starter who can immediately contribute in a challenging and fast-paced environment. 

Key Responsibilities:

• Draft, review and negotiate a wide range of commercial agreements with a focus on cloud services and SaaS agreements, amendments, letters,  non-disclosure agreements,  RFP responses, statements of work, direct and indirect licensing agreements, BAAs, DPAs, and other Cloud-based transactions.
• Knowledge of and engagement with data privacy, data security-related issues and artificial intelligence.
• Prepare standard templates for recurring commercial transactions and to address new business models or legal and business requirements.
• Collaborate with cross functional teams such as business/sales, Data Privacy, Security, Product Counsel, and finance ensuring alignment with company processes and risk management.
• Contribute to and support initiatives in collaboration with internal business partners to improve contracting standards, templates, playbooks, and best practices.
• Monitor legal and regulatory developments affecting cloud-based software solutions and share insights with the team.

 Required Qualifications:

• Law degree from an accredited law school and have passed a bar exam in any US State or Territory,  be a Bar member in good standing in any such State or Territory and have the right to reside and work within the United States.
• 2+ years relevant experience preferably gained from an in-house role.
• Strong skills in contract drafting, negotiation, and stakeholder communication.
• Ability to provide practical, business-oriented legal solutions with confidence and sound judgment.  Ability and confidence in a customer-facing role and have a strong conversational I.Q.
• Demonstrated capability to manage complex workloads, prioritize tasks, and work independently.
• Comfortable operating in a fast-paced environment with high standards for integrity, execution, and collaboration.

Preferred Qualifications:

• Proficiency in commercial and contract law and experience negotiating and drafting a variety of contracts including Cloud, licensing, and strategic transactions.
• Experience in a customer-facing role having demonstrated diplomacy and empathy in handling negotiations.
• Proficient knowledge of legal issues specific to the technology industry generally and the cloud computing industry specifically.  Experience in contact center technology issues is a plus.

• Knowledge of, and ability to navigate, complex legal and regulatory compliance issues.

• The ability to analyze complex matters and make difficult decisions with minimal supervision.  This role requires good judgment and a candidate who is confident enough to defend and articulate well thought-out decisions.

Core Competencies:

• Attention to detail, excellent written and verbal communication skills, and excellent drafting ability.
• Positive, problem-solving, business focused mindset with good judgment prioritizing workload in fast paced environment. 
• A team-oriented attitude, willing to assist on any and all types of legal issues requested of you.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.