Associate Clinical Hold Resolution Liaison
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AI Summary
Company Overview
GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.
Summary
The Associate Clinical Hold Resolution Liaison (CHRL) serves as a key point of contact between internal teams and external stakeholders, supporting the delivery of high-quality clinical services throughout the genetic testing process. Responsibilities include clinical hold review and management: evaluating test appropriateness, resolving order issues, addressing client inquiries, and ensuring accurate documentation of patient and provider interactions. With a focus on client communication, responsiveness, clarity, and operational consistency, the Associate CHRL collaborates across departments to uphold best practices in clinical service delivery.
Shift: Tuesday - Saturday, 2:00pm - 10:00pm ET.
How to Apply: Please submit your resume along with a cover letter (required for consideration) detailing your experience and motivation for applying. Applications without a cover letter will not be considered.
Job Responsibilities
- Provide clinical subject matter expertise (SME) support for hold resolution.
- Communicate with clients to resolve clinical issues related to test orders.
- Review genetic test orders to verify appropriateness, prevent redundant or unnecessary testing, and ensure the most clinically relevant testing is performed.
- Resolve discrepancies or missing information in collaboration with clients to ensure compliance with clinical protocols and prevent delays in testing and reporting.
- Accurately document order details and updates into internal systems to support downstream test processing.
- Assume personal responsibility for routine administrative tasks and support team efforts aligned with corporate and departmental Objectives and Key Results (OKRs).
- Demonstrate proficiency in internal systems to track, document, and communicate hold resolution.
- Maintain high quality client support with accuracy and meet workload targets with attention to detail and professionalism.
- Meet or exceed productivity standards as assigned by team lead.
- Additional responsibilities may include:
- Serve as a subject matter expert for designated genes, disorders, tests, or workflows, offering guidance and insight to internal and external stakeholders.
- Respond to clinical email inquiries.
- Review and abstract clinical information provided by clients for phenotype-driven testing into GeneDx software.
- Perform other duties as assigned to support the team or department.
Education, Experience, and Skills
- Master’s degree from an accredited genetic counseling program; OR a Master’s or PhD in Biology, Genetics, Biotechnology, or a related field with relevant clinical experience; OR an MD/DO with demonstrated expertise in human genetics.
- Proven ability to work independently and cross-functionally, with excellent verbal and written communication skills and high proficiency in internal systems and Microsoft Office 365 applications.
- Demonstrated professional-level proficiency in mathematical reasoning, computer literacy, and language-based communication.
- Prior clinical or laboratory experience preferred but not required.
Certificates, Licenses, Registrations
- For Genetic Counselors, Certification by the American Board of Genetic Counseling (ABGC)
- Licensure is required in the state where the employee works, if applicable; additional state licenses may be requested based on organizational needs.
Work Environment
- This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.
Physical Demands
This is a sedentary role requiring prolonged periods of sitting while working at a computer:
- Sitting for extended periods (up to 8 hours per day)
- Repetitive use of hands and fingers for typing and mouse operation
- Visual acuity for reading computer screens and documents
- Ability to communicate effectively via phone and video calls
- Occasional lifting of up to 10 pounds (office supplies, equipment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
#LI-REMOTE
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
A culture that plays to win, because patients are counting on us
At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.
Here’s what you can expect day to day:
1. Play like a champion (step up, redefine what’s possible, own it)
We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care.
We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection.
We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.
If you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Stock Purchase Plan
- Employee Discounts
- Voluntary benefits
- Programs for parents and parents-to-be
- We provide expert support for family planning, pregnancy, and postpartum care, including up to 22 weeks of fully paid parental leave (U.S.) and up to $25K annually for fertility, adoption, or surrogacy.
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
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