Associate Client Manager

Join the TrueCommerce Sales Team where you will turn connections into partnerships. Help businesses scale smarter with solutions that solve real supply chain pain points. 
The Associate Client Manager is responsible for retaining and growing an assigned portfolio of customers. This role focuses on strengthening relationships with existing clients, ensuring they realize ongoing value from our solutions, and driving net revenue retention. The ideal candidate thrives in a fast-paced environment, enjoys solution selling, and takes initiative in identifying opportunities to expand customer engagement while proactively mitigating risk. 

This is a 100% remote opportunity.

What You'll Do:

Customer Retention & Revenue Growth 

• Achieve or exceed monthly sales, growth, and net retention targets. 
• Manage a large book of business with a strategic, value-driven approach to retention and expansion. 
• Identify upsell and cross-sell opportunities and guide customers toward multi-year agreements. 
• Maintain a strong, predictable sales pipeline and adhere to defined activity metrics. 
• Conduct effective virtual presentations and product value reviews with customers. 

Customer Relationship Management 

• Build and nurture trusted relationships with assigned clients, acting as their advocate within TrueCommerce. 
• Respond promptly to customer inquiries, requests, and escalations, driving timely resolutions. 
• Collaborate with internal teams to identify risk indicators early and prevent churn. 
• Ensure customer satisfaction by proactively addressing challenges and aligning solutions to customer needs. 

Operational Excellence & CRM Management 

• Maintain accurate, timely updates within the NetSuite CRM, including notes, activities, and opportunity details. 
• Follow established cadence expectations for outreach, follow-up, and pipeline management. 
• Address billing questions, coordinate with Finance, and support contract renewals. 
• Attend required sales meetings, trainings, and industry updates to stay current on products and trends. 
• Complete additional assignments as directed. 

Requirements For Success:

• Bachelor’s degree in Business or equivalent experience is preferred 
• 1-2 years experience in customer retention, account management, sales, or a similar customer-facing role is preferred. 
• Strong customer service skills and a genuine desire to build long-term client relationships. 
• Proven track record working with CRM platforms (NetSuite experience preferred). 
• Ability to manage multiple priorities simultaneously with high attention to detail. 
• Excellent communication, listening, and problem-solving abilities. 
• Strong phone and virtual presentation skills. 
• Self-starter mindset with a sense of urgency and accountability. 

Perks and Benefits:

• Remote first and casual work environment 
• 401k with 3.5% company match and vested after 2 years 
• 20 PTO days + 1 birthday off + 3 “summer days” + 1 volunteer day + 10 company holidays 
• Medical, dental, vision and other life/health insurance plans 
• Paid parental leave 
• Wellness reimbursement program