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The Assistant Team Manager will lead customer onboarding projects while supporting the Team Manager in developing and motivating a high-performing team. They will drive process improvements and collaborate with cross-functional teams to ensure consistent and successful service delivery across the EMEA region.
About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
About the role
We're looking for an experienced and people-focused Assistant Team Manager to join our EMEA Customer Onboarding Team. This is an exciting opportunity to combine hands-on customer implementation delivery with leadership responsibilities, helping to shape the success of both our clients and our growing onboarding team.
Working closely with the Team Manager, you'll play a key role in leading customer onboarding projects, supporting team development, driving process improvements, and ensuring exceptional service delivery across the EMEA region. You'll act as a mentor and coach to team members, helping them develop their skills while fostering a collaborative, high-performing team culture.
Alongside managing your own portfolio of customer implementations, you'll contribute to strategic initiatives that improve efficiency, enhance the customer experience, and streamline onboarding processes through innovation and continuous improvement. You'll also work closely with Customer Implementation Managers, Technical Implementation Managers and Solution Design Consultants to ensure projects are delivered successfully and consistently.
This role is ideal for someone who enjoys balancing operational delivery with leadership, thrives in a fast-paced environment, and is passionate about developing people, improving processes, and delivering outstanding customer outcomes.
About you
What's in it for you
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
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