Assessment Solutions - Operations Specialist (FT)

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Assessment Solutions Operations Specialist

Position status: Full-time
Location: Remote, Western Canada

Annual Salary: $52,000 CAD

Summary:

The role of Assessment Solutions Operations Specialist is a key position in the business, supporting both Prometric’s Assessment Services and the external clients for which assessment work is being conducted. This position is responsible for supporting recruitment of Subject Matter Experts (SMEs) for a variety of subjects, supporting the establishment of contractor relationships with SMEs, and assisting in the maintenance of an overall database of contacts. Once SMEs are recruited, the Specialist is responsible for supporting the management of SMEs and their work.

The Assessment Solutions Operations Specialist is expected to work collaboratively, both in person and virtually with industry SMEs, members of the test development team, and cross-functionally with client services to ensure project completion. 

Duties & Responsibilities:

• Reviewing resumes, screening and interviewing applicants
• Entering, updating, and tracking information in SME databases
• Conducting administrative work related to SME contracts
• Participating in meetings with recruitment contacts, individual SME groups, and clients
• Supporting event organization: sending event invites, managing delegate responses, receiving and processing invoices
• Tracking invoice payments and reconciliations
• Developing knowledge and high levels of proficiency with Prometric systems and tools to support SME recruitment and assessment solution operations
• Following established procedures and guidelines and ensuring any modifications to procedures are accurately documented

• Complying with security policy and procedures

Qualifications & Experience:

• Bachelor’s Degree – preferably in HR, Marketing, Business or Business Administration
• 3+ years of recruiting/client experience (knowledge of LinkedIn and other similar tools)
• Demonstrated proficiency in Microsoft Office products, specifically Excel
• Excellent communication and interpersonal skills
• Ability to work independently and as a member of a team
• Ability to prioritize and handle multiple projects simultaneously
• Strong organizational and problem-solving skills
• Ability to work under pressure and meet exacting deadlines
• Ability to meet quality, service and productivity metrics
• Previous experience in direct client interactions
• Strong analytical skills required
• Attention to detail and high attention to accuracy
• Proven dependability and high regard for security

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.