Area Service Manager – HVAC / Refrigeration | North-West Italy (Remote)

Remote | Turin / North-West Italy | Field Service & Technical Network Management

Are you experienced in technical service, HVAC, refrigeration, heating/cooling systems or field service operations?

EPTA is looking for an Area Service Manager to coordinate our service activities across North-West Italy. This role is ideal for someone who understands the realities of technical field service: supporting service partners, solving operational issues, managing service quality and ensuring customers receive reliable technical support.

If you have managed technical service centres, field technicians, installers or subcontractors, we would like to hear from you.

What you'll do

You will take ownership of service performance within your territory, working closely with customers, technical teams and external service partners.

Your responsibilities will include:

• Coordinating technical service activities and local service networks
• Managing and developing service partners, subcontractors and technical assistance centres
• Monitoring service quality, SLAs, costs and operational KPIs
• Supporting customers and technical partners with service-related issues
• Identifying and onboarding new service providers across the territory
• Negotiating subcontractor rates and service conditions
• Driving continuous improvement of after-sales and field-service processes
• Supporting service contracts and customer agreements
• Coordinating recall and corrective campaigns with Quality and technical teams
• Analysing service costs, including labour, materials and subcontractor expenses

Who we're looking for

We are interested in people who have built their careers close to technical products, customers and field-service networks.

You could come from:

• Commercial or industrial refrigeration
• HVAC
• Heat pumps / heating and cooling systems
• Thermohydraulic systems
• Building technologies
• Industrial or electromechanical equipment
• Other technical industries with a strong field-service / after-sales network

Direct refrigeration experience is highly valued, but we are also interested in strong technical service professionals from related HVAC and equipment industries.

Your background

• At least 3 years' experience in technical service, after-sales or field-service management
• Experience coordinating service centres, field technicians, installers or subcontractors
• Good technical understanding of equipment or systems
• Experience managing customer relationships and operational service issues
• Familiarity with service contracts, SLAs, KPIs and service costs
• Strong autonomy and ability to manage a geographical territory
• Fluent Italian
• English is an advantage but not mandatory
• Willingness to travel regularly throughout North-West Italy
• Technical diploma, engineering qualification or equivalent hands-on technical experience

What we offer

At Epta, we offer a transparent and competitive compensation package aligned with the applicable National Collective Bargaining Agreement (CCNL - Metalworking).

• CCNL level: B2
• Base salary: Starting from € 33,059 gross per year (CCNL Level B2 minimum). The final offer will be determined using objective, gender-neutral criteria applied consistently across all candidates, including verified professional experience, relevant technical competencies, and the confirmed scope and responsibilities of the role.
• Benefits: welfare provisions, MBO, home office allowance, company car for mixed use, training opportunities.
• Flexible working arrangement:
  • This is a 100% remote position and can be done from any location within Italy/Turin area.
  • Candidates should be based in Italy/Turin area and available to work within the CET/CEST time zone.
  • This is a fully remote role with no requirement for office attendance.

Epta is an equal opportunity employer. At Epta, we believe diverse perspectives drive better decisions and stronger teams. 

Our selection process is based exclusively on merit and competencies – reflecting our commitment to build a diverse, inclusive workplace where everyone feels valued, respected, and empowered to contribute and grow.