Area Manager- NorthEast
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AI Summary
Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.
Essential Duties and Responsibilities
Establish and maintain effective relationships with customers in order to ensure highest level of customer service and identify selling opportunities; build and maintain deep knowledge of regional marketplace and market participants; interpret and apply CPSG strategy accordingly; direct selling activities of branch personnel to align with regional and national strategy
Responsible for developing and improving the capabilities of Branch Managers and other key regional positions; ensure branch managers are equipped with the necessary knowledge, skills, abilities, and resources in order to meet branch objectives
Support region’s P&L and financial goals through regular monitoring of adherence to budget, and achievement of goals and objectives; collaborates with other Regional Managers to incorporate best practices; ensure that Branch managers are aware of performance trends and are working toward achieving branch objectives, goals and budgetary metrics
Manage all branch related capacity constrains including but not limited to people, space, and equipment to ensure customer demand is met while consider future labor and capital planning
Collaborate with Executive management to develop Regional sales and operational strategy, and annual budget with the intention of expanding region’s market share through regular business development efforts
Provide customer resolution and troubleshooting for the most complex business issues in order to support businesses within the region
Drive transformation by implementing tools which will maximize employee engagement while dramatically improving customer experience
Mentor branch management on use systemic identification of root cause of process deviations to ensure highest level of customer satisfaction
Uphold and enforce safety standards, policies, practices, visual aids, and procedures across all branches in the region to ensure the safety of all employees, customers and supplier partners
Accomplish and report overall Continuous Improvement activities within your facility to ensure that annual budget goals are met
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSG’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
Lead and motivate individuals and teams to create a workplace culture that is consistent with the CPSG mission, vision and values.
Minimum Qualifications
- Bachelor's degree or equivalent experience
- 7+ years experience in a high volume warehouse environment or similar industry; 5+ years of customer account management or equivalent sales experience; experience managing budgets and/or costs of business unit; prior experience with an ERP or similar business software; 3+ years experience growing a market; prior people management experience
- Proficiency in Microsoft Office Suite
- Ability to travel up to 25% within Region; valid driver's license
- Preferred Qualifications
- Forklift certification; IDEA certification
- Fluent in Spanish - Reading and writing
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
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