AR Collections Specialist

About the role

As a Collections Specialist, you will support the Finance Team by managing the accounts receivable collections process, processing incoming customer payments, maintaining accurate customer account records, and following up with customers regarding outstanding balances and payment status. The ideal candidate is detail-oriented, responsive, organized, and able to work collaboratively in a fast-paced environment while providing professional service to both internal and external customers.

What you'll do

Key Responsibilities:

Accounts Receivable (AR):

• Process incoming payments, including checks, ACH, and wire payments.

• Monitor accounts receivable aging, identify overdue balances, and conduct timely follow-up with customers to secure payment.

• Manage the end-to-end collections process, including customer outreach, documenting collection activity, tracking payment commitments, and updating account records.

• Reconcile customer accounts and research and resolve discrepancies, including unapplied payments, short payments, credits, and billing issues.

• Maintain accurate customer account information, payment history, collection notes, and supporting documentation.
• Collaborate with AR, Sales, and Customer Service teams to resolve billing questions, payment issues, and customer account discrepancies.

• Monitor and manage the shared AR email inbox, ensuring customer inquiries and internal requests are reviewed, addressed, and routed appropriately in a timely manner.

• Prepare and provide regular collections reporting and metrics to management, including aging, past-due balances, collection activity, and payment trends.

• Maintain a professional and customer-focused approach when communicating with internal and external customers.

General Duties:

• Assist with monthly, quarterly, and year-end closing processes.

• Maintain accurate financial records and documentation for audit purposes.

• Provide support during financial audits and assist with financial reporting.

• Perform other administrative and accounting duties as assigned.

Qualifications

• High school diploma or equivalent — additional certification or education in accounting or finance is a plus

• 1-3 years of experience in accounts receivable or collections

• Strong understanding of basic accounting principles and practices

• Proficiency in Microsoft 365, particularly Excel — experience with NetSuite is a plus

• Strong attention to detail and ability to work independently with minimal supervision 

• Excellent organizational and time-management skills 

• Strong written and verbal communication skills 

• Ability to handle sensitive financial information with discretion and maintain confidentiality