Applications Engineering, Sr Staff Engineer

Applications Engineering, Sr Staff Engineer – Technical Support
Remote, Bangalore

Are you a passionate engineer who thrives on solving real-world engineering challenges? Do you enjoy diving deep into complex systems, debugging intricate issues, and helping top-tier developers build secure, high-quality software?

This is not a traditional support role as our Technical Support Engineers are problem solvers, trusted advisors, and technical experts. You’ll work directly with some of the world’s best engineering teams, helping them resolve sophisticated issues in their development environments using your programming and systems knowledge.

What You’ll Do

As a Senior Staff Engineer, you’ll be a key member of our Technical Support team, acting as a trusted advisor to our strategic customers. You’ll use your programming skills to analyze, debug, and resolve complex issues—not just answer tickets, work closely with R&D, product teams, and senior engineers to drive solutions and improve our products.

Your responsibilities will include:

• Acting as the Single Point of Contact for strategic customers, understanding their environments and business goals.
• Troubleshooting and resolving complex technical issues via phone, email, and other channels.
• Collaborating with developers and support teams to drive resolution.
• Researching and responding to customer inquiries with clarity and technical depth.
• Creating and maintaining knowledge base articles for recurring issues.
• Working a permanent night shift (EST time zone) as part of a 24x7 support team.

What We’re Looking For

Must-Haves:

• Bachelor’s degree in computer science, Engineering, or a related field.
• 8+ years of experience in technical support.
• Ability to read and debug code in one or more of the following: C/C++, C#, Objective-C, Java.
• Excellent communication skills—both written and verbal.
• Solid understanding of Unix/Linux systems and scripting.
• Experience with 3 or more of the following,
  
  • Troubleshooting complex applications
  • Container Orchestration tools – Docker Swarm & Kubernetes
  • Web application servers, particularly Tomcat
  • Databases, SQL
  • Open-Source Software
  • Jenkins, TeamCity, or other CI tools

Preferred Skills & Experience:

• Familiarity with cloud platforms (AWS, GCP, Azure) and container technologies (Docker, Kubernetes).
• Experience with CI/CD tools like Jenkins, TeamCity, Git, Terraform.
• Knowledge of relational databases (MySQL, PostgreSQL, Oracle, SQL Server) or search services (e.g., JVM memory analysis, CPU utilization).
• Exposure to application security tools such as Coverity, Black Duck, Seeker, Fortify, Checkmarx, etc.
• Understanding of open-source licenses and application security best practices.