The Application Administrator provides L2 operational support for the Clarity PPM platform, including incident resolution, service requests, and application monitoring. The role also involves maintaining system health, performing data-integrity checks, and supporting configuration and deployment activities.
Work Schedule
Third Shift (Nights)
Environmental Conditions
Office
Job Description
Position Summary
The Application Administrator provides day-to-day L2 operational and administrative support for the Clarity PPM platform. The role is responsible for routine incidents, service requests, application monitoring, data-integrity checks, batch and interface monitoring, access administration, configuration support, documentation, testing support, and operational procedures. The position is designed to develop into a broader Clarity application support role through structured knowledge transfer, hands-on production support, cross-training, and progressive technical development.
Key Responsibilities
Provide L2 support for routine Clarity incidents and service requests.
Own assigned tickets through resolution or appropriate escalation.
Maintain timely ticket updates, resolution notes, and supporting documentation.
Perform routine Clarity administration and operational support.
Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes.
Identify failed jobs, interfaces, or scheduled processes and follow documented recovery or escalation procedures.
Perform routine data-integrity checks and document results.
Assist with operational data validation and corrective-action procedures.
Support user access, permissions, and application-administration requests in accordance with approved processes.
Support periodic Clarity license-utilization reviews and reporting.
Assist with application configuration activities under established standards and procedures.
Assist with testing of incidents, fixes, enhancements, upgrades, patches, and releases.
Create and execute defined test cases.
Support UAT preparation and coordination.
Support production-readiness checks and post-deployment validation.
Support planned production deployments and weekend maintenance activities.
Maintain operational runbooks, knowledge articles, Known Error Database entries, standard operating procedures, and support documentation.
Participate in knowledge-transfer activities with the incumbent managed service provider.
Ensure new operational knowledge is documented and shared with the team.
Support incident, request, problem, change, and release-management processes.
Assist with service KPI, SLA, backlog, and operational reporting.
Support Disaster Recovery exercises and documented recovery procedures.
Assist with user guidance and maintenance of training materials.
Coordinate with Developers and the Team Lead on incidents requiring advanced functional or technical analysis.
Coordinate with infrastructure or other support teams using documented escalation procedures.
Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures.
Maintain required control evidence for access changes, operational checks, and support procedures.
Assist with periodic access reviews, audit evidence collection, and control testing.
Participate in the team's 16x5 support coverage model.
Participate in on-call support as assigned and appropriate for the role.
Support planned weekend patches, releases, deployments, and maintenance activities.
Develop technical capability in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs through structured cross-training.
Required Qualifications
Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support
Fields of Study: Information Technology, Computer Science, Engineering, Business Systems, or a related discipline.
Foundational knowledge of enterprise application support or application administration.
Basic understanding of relational databases and SQL.
Strong analytical and troubleshooting capability.
Ability to follow documented operational and change-control procedures.
Strong attention to detail and documentation.
Ability to communicate effectively with business users and technical teams.
Demonstrated ability to learn new technologies.
Ability to support scheduled weekend maintenance and participate in an on-call rotation as required.
Required Clarity PPM Skills and Experience
Foundational to early-career hands-on experience with Clarity PPM administration or production application support.
Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures.
Basic SQL skills for data validation, investigation, and operational support.
Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is required. Deeper hands-on proficiency can be developed through structured training and experience in the role.
Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation.
Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures.
Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation.
Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles.
Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred.
Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time.
Technical / Functional Skills
Clarity PPM administration
SQL
Application configuration
Application monitoring
Batch and scheduled-job monitoring
Interface monitoring
Data-integrity validation
User and access administration
REST APIs
XML and web services
Linux
GEL scripting
NSQL
XOG
Knowledge Management and KEDB
SOX control execution
Access-management and change-control procedures
Key Success Measures
Timely and accurate completion of incidents and service requests
Effective monitoring and escalation of production issues
Reliable execution of operational checks
Accurate data-integrity and monitoring activities
Quality and completeness of support documentation
Growth in Clarity functional and technical capability
Increased ability to independently resolve routine application issues
Effective contribution to 16x5 support coverage
Effective participation in weekend maintenance and on-call support
Compliance with SOX, access, operational, and change-control requirements
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