Application Support Specialist

About seoClarity

seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics. Founded in 2004, we are bootstrapped, profitable, and have a track record of sustainable growth. Our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. We process petabytes of data to provide actionable insights that drive revenue for enterprise organizations.

Job Summary & Responsibilities

Technical Account Manager is to ensure customer success, focusing both on reactive support and proactive services to enable the client to deploy their seoClarity Solution successfully.  The TAM is the point of contact for internal teams providing technical expertise and guidance. The TAM provides product functionality, technical and implementation expertise by delivering a combination of consulting and project management skills.

What you will be doing

• Assist with implementation and configuration of seoClarity Product to new and existing clients;
  

• Assist with escalation of technical platform issues;
  

• Help to identify areas of the platform for enhancement and improvements;
  

• Partner with development team and product team to help resolve the platform problems and implement platform enhancements;
  

• Responsible for reactive platform messaging (internal & external);
  

• Provide superior customer service and be willing to ensure internal clients’ needs are met, and expectations are exceeded;
  

• Participate in account manager client meetings and help add technical clarity around platform issues, software updates, and onboarding new external customers.
  

Requirements

The Ideal Candidate:

• Experience implementing a SaaS or Cloud based Product Service;
  
• Previous experience with Adobe Analytics, Google Analytics, DART or any other analytic software;
  
• Possesses the ability to understand complex technical concepts, and then train external users on those concepts;
  
• Experience running meetings and webinars (i.e. GoToMeeting, WebEx, etc.);
  
• Advanced Excel Skills;
  
• Must be a team player and build good working relationships across all functions;
  
• Strong background in a dynamic, problem solving, customer service environment;
  
• Outstanding verbal and written communication skills;
  
• Ability to work in a fast-paced environment with multiple projects under tight deadlines;
  
• Ability to articulate technical issues in a meaningful way to both teams and executive level management.
  

Benefits

Compensation

• Base Salary Range: $50,000 – $60,000 per year.
  

• Actual compensation offered will be determined by factors such as the candidate’s specific skills, years of relevant experience, and technical proficiency.
  

• Paid Time Off
  

• Work from home 
  

• Paid Holidays
  

• 401k with company matching
  

• Employee Stock Options
  

• Company paid life insurance
  

• Free coffee and snack pantry
  

• Room for growth