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AI Summary
The Opportunity:
The Opportunity:
Application Specialist will execute a range of complex technical support tasks to enhance customer experience and support commercial teams, often going beyond standard responses or procedures. Provides guidance on product features, regulatory documentation, and troubleshooting, while adapting responses to meet market- or customer-specific needs such as compliance documents and technical clarifications. Supports escalations, resolves non-routine issues using experience and judgment, and collaborates with internal teams and customers to deliver accurate and effective solutions.
What we’re looking for:
• Educational Qualification: M.Sc in Biochemistry or Microbiology
• Experience: Minimum of 3 years of laboratory experience, along with 3 years of experience as an Application Specialist in a similar role
How you will thrive and create an impact:
• Execute a range of complex technical support tasks to enhance customer experience and support commercial teams, often going beyond standard responses or procedures
• Provide detailed guidance on product features, regulatory documentation, and troubleshooting by leveraging strong knowledge of the product portfolio and customer use cases
• Adapt and customize documentation or responses to meet unique customer- or market-specific requirements (e.g., customized compliance certificates, region-specific technical statements, product performance clarifications)
• Oversee or coordinate day-to-day activities of the technical support team, ensuring timely and accurate handling of escalated or specialized inquiries
• Resolve non-routine and complex problems using sound judgment and practical insights gained through experience
• Collaborate and communicate effectively with internal stakeholders (regulatory, quality, R&D, and commercial teams), as well as customers, to interpret requirements and deliver accurate, customer-centric technical support.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Privacy Policy:
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
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