Application Developer (React)

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Application Developer (React) will support RoundPoint Mortgage Servicing LLC. The React Developer is responsible for designing, developing, and maintaining custom web applications used to support contact center operations.

This position focuses on building applications that make it easier for employees to perform their jobs, access information, and complete customer interactions efficiently. The developer will work closely with the Contact Center Technology team, Product Management, and business stakeholders to develop user-friendly applications that connect with contact center platforms, CRM systems, and other enterprise applications. The role requires strong React development skills, an understanding of API integrations, and the ability to build reliable applications that are easy to use and maintain.

Job Responsibilities:

• Application Development
  • Design, develop, and maintain web applications using React, JavaScript, and TypeScript.
  • Build user interfaces that support contact center agents, administrators, and operational teams.
  • Develop reusable components and maintain consistent application design and behavior.
  • Translate business and technical requirements into working application features.
  • Improve existing applications based on user feedback, performance, and changing business needs.
  • Troubleshoot application issues and implement fixes.
• API Integration and Application Connectivity
  • Integrate React applications with REST APIs and other web services.
  • Work with backend developers and integration teams to connect applications with enterprise systems.
  • Support integrations involving contact center platforms, CRM systems, and internal applications.
  • Handle application data, authentication, error handling, and system responses appropriately.
  • Work with technical leadership to identify integration requirements and dependencies.
  • Troubleshoot issues involving application connectivity and data exchange.
• User Experience and Operational Efficiency
  • Build applications that are simple, intuitive, and efficient for employees to use.
  • Work with business and operational teams to understand how applications are used in daily workflows.
  • Help reduce unnecessary steps, duplicate data entry, and manual processes.
  • Develop responsive interfaces that support different screen sizes and working environments.
  • Consider application performance, accessibility, and usability when designing features.
  • Recommend improvements that simplify workflows and improve the user experience.
• Application Quality and Support
  • Write clean, maintainable, and well-documented code.·        Participate in code reviews, testing, and technical design discussions.
  • Develop unit and component tests and support integration testing.
  • Troubleshoot production issues and support application releases.
  • Follow established development, security, and change management practices.
  • Use Git and established development workflows to manage application changes.
  • Support application monitoring, error handling, and performance improvements.
• Team Collaboration
  • Work closely with the Director and other developers on application architecture and technical design.
  • Collaborate with IVR/IVA developers, platform administrators, and integration teams.
  • Participate in planning discussions and provide development estimates.
  • Communicate technical challenges, dependencies, and progress.
  • Share technical knowledge and contribute to development standards and reusable components.

Qualifications and Skills:

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience, required.
• 3+ years of professional frontend or web application development experience, required.
• Strong experience developing applications using React, required.
• Proficiency with JavaScript, TypeScript, HTML, and CSS, required.
• Experience integrating applications with REST APIs and working with JSON data, required.
• Understanding of React component architecture, hooks, state management, and routing, required.
• Experience with Git and modern development workflows, required.
• Familiarity with application authentication, authorization, and secure development practices, required.
• Experience debugging applications and resolving technical issues, required.
• Ability to work independently while collaborating with other developers and business stakeholders, required.
• Experience developing enterprise applications or internal business tools, preferred.
• Experience with Microsoft Azure, Azure App Service, or similar cloud hosting environments, preferred.
• Experience with Microsoft Entra ID, OAuth 2.0, and OpenID Connect, preferred.
• Familiarity with React libraries and frameworks such as Vite, Next.js, or similar technologies, preferred.
• Experience with component libraries and design systems, preferred.
• Experience with automated testing tools such as Jest, Vitest, React Testing Library, or Playwright, preferred.
• Experience with CI/CD pipelines and automated application deployments, preferred.
• Familiarity with WebSockets, real-time application updates, or event-driven interfaces, preferred.
• Experience integrating with contact center platforms such as Five9, NICE CXone, or Genesys, preferred.
• Experience with CRM systems, workflow automation, or customer service application, preferred.
• Familiarity with backend development using Node.js, .NET, or similar technologies, preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.