Position Overview

United Health Services (UHS) is seeking a Pharmacy Application Analyst responsible for the analysis, design, build, implementation, optimization, and ongoing support of pharmacy-related clinical systems. This role acts as the liaison between Pharmacy, IT, and vendors to ensure systems align with clinical workflows and regulatory requirements. The analyst evaluates and recommends system enhancements, performs production maintenance and advanced troubleshooting, and leads testing, conversions, and documentation efforts across the system lifecycle, including planning, configuration, validation, and go-live support.

In support of Pharmacy IT, the analyst assists with implementing, maintaining, and supporting multi-user systems, including formulary management, order set and table build, and system integration with automation and clinical applications. The role represents IT and Pharmacy in Pharmacy & Therapeutics discussions related to medication formularies and clinical protocols, ensuring regulatory compliance. Additionally, the analyst collaborates with stakeholders to assess needs, develop solutions, support training initiatives, mentor staff, provide proactive user support, and ensure timely delivery of project work.

Primary Department, Division, or Unit:

Epic Ancillary Applications, UHS Information Technology

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$59.58 - $89.38 per hour, depending on experience

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Job Responsibilities
Applicants must have active Epic Willow Ambulatory and Epic Specialty Pharmacy certifications to be considered.

• To support new and current project development, including system analysis, planning and preparation acting as the primary resource dedicated to designing, building, testing, and implementation in collaboration with appropriate departments.

• Use independent analysis and research issues to produce solution options including pros, cons, risks, benefits, and unintended consequences.

• Detects and anticipates problems early, identify trends, acts as second level of support while mentoring and assisting in training of support staff.

• Develop, support and maintain documentation and procedures as needed. Acts as a resource to coworkers regarding build and workflow in application areas.

• Collaborate with other IT analysts and vendors to identify system optimization and enhancements in order to design and implement effective solutions.

• Attend meetings to discuss team and project related activities, issues, change, communications, and updates.

• Develop and maintain models and documentation of operations, business and system requirements and configure system accordingly.

• Contribute to preparation of testing scripts and materials and perform unit, system, and integrated testing tasks.

• Provide support and proactive service, by phone and through regular onsite visits, to assess user needs including analysis of opportunities to take advantage of existing workflows and tools.

• Work with training team to develop application specific training curriculums and materials.

• Work closely with end users to identify business needs and the cost and benefits of implementing a solution. Log, track, analyze, resolve issues, and coordinate system changes.

• Complete project tasks within the defined project deadlines.

Position Qualifications

Minimum Required:

• Master of Science or Pharm. D in Pharmacy from an accredited college or university.

• Licensed Pharmacist in the State of New York.

• Current Epic certification(s) or must be willing to travel for training and achieve certification within ninety (90) days of completion of training at Epic in application(s) as assigned.

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. 

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

 

United Health Services is an Equal Opportunity Employer.