Appeals Case Manager II

Position Summary:

Guardian is seeking individuals with Group Disability claims experience to join our dynamic Appeals Team. The Appeals Case Manager II (ACM 2) is responsible for adjudicating assigned appeals for Group Life and Disability claims. The ACM 2 provides a full and fair reconsideration review, as required under the Employee Retirement Income Security Act (ERISA), by thoroughly assessing the claim file and applying plan provisions in accordance with applicable state and federal regulations.  

This role supports Group Short-Term Disability, Long-Term Disability and Life Waiver of Premium appeals.  

You are 

A highly motivated and reliable individual who is able to work with varying levels of supervision – independently or collaboratively. You are detail-oriented and a decisive decision maker who is able to manage multiple priorities at the same time with a positive attitude.  

You have  

Required Qualifications

• High School Diploma or GED required.
• Minimum of 5 years of Group Disability and/or Life Claims experience.
• Strong client focus with excellent verbal and written communication skills.
• Demonstrated problem-solving, analytical, mathematical, and research skills.
• Ability to manage multiple priorities and tasks while ensuring compliance with applicable regulatory requirements.
• Flexibility and adaptability in response to changing business needs.

Preferred Qualifications

• Minimum of 3 years of experience handling appeals and/or complex claims.
• Bachelor's degree or equivalent combination of education and professional experience.

You will 

• Utilize effective claim management skills to plan, implement and execute the investigation of disputed claims; ensure timely and compliant appeal resolution.  
• Identify and interpret relevant plan language and thoroughly investigate all claim issues to make an accurate and non-biased appeal determination.  
• Evaluate medical, financial and other claim information in consultation with clinical/vocational professionals for the purpose of resolving disputes.  
• Utilize proactive outreach to provide superior customer service to all internal and external customers.  
• Identify legal and/or compliance scenarios that require additional research; facilitate resolution.  
• Maintain current knowledge of all ERISA and Department of Labor guidelines.  
• Independently prioritize workload based on individual and departmental deadlines.  
• Readily share insights and learnings with claims colleagues.  

Reporting Relationships  

As our Appeals Case Manager 2, you will report to our Leader - Appeals Team, who reports to our Leader – Group Claims Appeals & Compliance.  

Location & Vaccination Requirements  

This is a mobile position where preference may be given to candidates within commuting proximity to a Guardian office with the ability to travel to Guardian offices as determined by the People Leader.

Travel 

Occasional 0-10% of the time.  

Our promise 

• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards 

We offer  

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way. 
• Competitive compensation package. 
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period. 

• Life and disability insurance. 
• A great 401(k) with company match. 
• Tuition assistance paid parental leave and backup family care. 
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent. 
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best. 

• Employee Resource Groups that advocate for inclusion and diversity in all that we do. 
• Social responsibility in all aspects of our work.  We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.  

Company Descriptions for Postings:  

About Guardian 

Guardian has been helping people protect their futures and secure their lives for 160 years.  Every day, we serve approximately 29 million people through a range of insurance and financial products.  We help people and their families pursue financial security and well-being in life, health, and wealth.  We help companies take care of their employees.  And we help people recover and thrive after unexpected loss. 

From our founding in 1860, when a community of immigrants joined together to insure and protect their businesses and families, doing the right thing for our policyholders and customers has guided everything we do.  Our dedication to customers has helped us remain one of the most highly rated in client satisfaction and 

financial strength.  And as one of the largest mutual insurance companies, we know what matters most: putting the needs of our customers first.  Because everyone deserves a Guardian.  Learn more about Guardian at www.GuardianLife.com. 

© Copyright 2021 The Guardian Life Insurance Company of America, New York, NY 

Equal Employment Opportunity 

Guardian is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. 

About ReedGroup 

As the largest exclusive provider of absence management services, ReedGroup has been dedicated to helping employees return to work safely for more than 35 years.  We create a seamless experience so clients can excel at their jobs and better serve their employees – supporting a thriving, engaged, and skilled workforce. 

ReedGroup is a wholly-owned, independent subsidiary of The Guardian Life Insurance Company – providing even more ways we can better serve people.  Guardian has been helping people protect their futures and secure their lives for more than 150 years, and today serves 27 million people by helping them find financial confidence and well-being in life, health, and wealth.  And as one of the largest mutual insurance companies, we know what matters most:  putting the needs of customers first. 

Equal Employment Opportunity 

Reed is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. 

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.