AppFolio & Aptly Specialist | Property Manager
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AI Summary
Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
About Us
At OurAssistants, we connect U.S.-based property management companies with highly skilled virtual professionals who help streamline operations and improve resident and owner experiences. We are committed to building reliable remote teams that support long-term operational success. Learn more at ourassistants.com.
About the Role
We are seeking an experienced Assistant Property Manager (APM) / General Property Manager (GPM) to support day-to-day operations for U.S.-based property management clients.
The ideal candidate has hands-on experience managing leasing, maintenance coordination, tenant communication, and property operations using AppFolio and Aptly. This role requires someone highly organized, proactive, and capable of handling multiple responsibilities in a fast-paced remote environment.
Key Responsibilities
Property Management Operations
- Support end-to-end property management operations for residential portfolios.
- Manage leasing workflows including applications, approvals, renewals, move-ins, and move-outs.
- Maintain accurate records, reports, and documentation within property management systems.
Tenant & Owner Communication
- Respond to tenant and owner inquiries professionally and promptly.
- Coordinate communication regarding leases, maintenance, billing, and property updates.
- Ensure excellent customer service and issue resolution.
Maintenance Coordination
- Handle maintenance requests and dispatch vendors as needed.
- Follow up on work orders to ensure timely completion and resident satisfaction.
- Coordinate with vendors and contractors regarding scheduling and updates.
Systems & Administrative Support
- Maintain workflows and task management within AppFolio and Aptly.
- Generate reports, update records, and support operational tracking.
- Assist with compliance, notices, and property-related documentation.
Qualifications & Requirements
- Proven experience in U.S. property management.
- Strong hands-on experience with AppFolio and Aptly (required).
- Solid understanding of leasing, maintenance coordination, and resident support workflows.
- Strong communication, multitasking, and organizational skills.
- Detail-oriented, proactive, and able to work independently in a remote environment.
- Experience handling multiple properties or portfolios is preferred.
Additional Requirements
- Must be currently residing in the Philippines or Latin America.
- Must have a stable internet connection and a remote-ready workstation.
Compensation and Benefits
- Competitive salary based on experience
- Permanent remote setup
- Ongoing training and professional development opportunities
- Supportive and collaborative work environment
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