Overview

Solution Consultant

Location: Sydney or Melbourne, Australia Work Arrangement: Remote

About the Role

The Solution Consultant is responsible for providing consulting services with the overall objective of designing and implementing software solutions for customers. This is a techno-functional role that combines analytical problem-solving with the ability to engage confidently with customers at all levels — from technical teams through to business stakeholders. The Solution Consultant plays a key role in understanding customer needs, translating them into effective solution designs, and guiding customers through the full implementation lifecycle.

Your Role Responsibilities? Here's What You'll Do

• Perform requirements analysis by gathering information about business processes and technical requirements from key client stakeholders, using probing questions and investigative skills to obtain clear, high-quality insights that inform solution design.
• Design and build solutions by configuring application development tools, applying best practice knowledge to deliver outcomes aligned to customer requirements, with minimum oversight from senior team members.
• Compose and deliver clear documentation outlining solution requirements and demonstrate configured solutions or working prototypes to customers and key stakeholders throughout the engagement.
• Test configured solutions to ensure they function as designed, resolve any issues in a timely manner, and develop and deliver training materials and sessions that support successful customer adoption.
• Develop and execute migration plans to transition configured solutions into production environments, supporting customers throughout the process and ensuring key information is effectively handed over to the technical support team for continued success.
• Maintain awareness of project budget, scope, and timeline, communicating issues proactively to project managers and senior team members while contributing to infrastructure conversations and estimating design and configuration effort based on approved requirements.

Role Essentials

• Bachelor's degree or equivalent, with knowledge of scripting, system architecture, or relational databases applicable to enterprise software implementations.
• Strong analytical and problem-solving skills, with the ability to investigate complex situations, ask probing questions, and gather relevant, high-quality information from diverse stakeholders.
• Excellent communication skills — written and verbal — with the ability to engage clearly, confidently, and with impact at both technical and business levels across varied customer audiences.
• Strong organisational and multi-tasking capabilities, with a self-motivated, structured approach to managing multiple project workstreams to completion with appropriate oversight.
• Demonstrated ability to apply sound judgement, escalate issues appropriately, and thrive in a fast-paced, deadline-driven environment, with the flexibility to meet up to 30% annual travel requirements.

Technology & Tools

• Alfresco – Preferred platform experience for solution configuration and implementation
• Java – Primary development language aligned to Alfresco
• .NET/C#, Python – Additional languages applicable to solution development
• Relational Databases & System Architecture – Knowledge applicable across implementation projects

What We'd Like to See

• Experience with Alfresco or similar enterprise content management platforms, with the ability to configure, develop, and implement solutions in a techno-functional capacity.
• Coding proficiency ranging from basic to advanced, with Java as the preferred language; working knowledge of .NET/C#, Python, or other scripting languages is also valued.
• Broad real-world and industry experience, with the ability to apply practical knowledge to design and deliver solutions that address complex, real-world customer challenges.
• Proven experience in customer-facing consulting or implementation roles, with a track record of building strong relationships and communicating effectively across both technical and business audiences.
• Experience defining upgrade plans and executing software upgrades, with an understanding of infrastructure requirements across diverse customer technology landscapes.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.