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AI Summary
Manage and resolve alert transactions within a Payment Service Provider system, including processing refunds and canceling subscriptions. Document transaction details and communicate with merchants to resolve issues and enroll them in services.
As a Chargeflow Alert Analyst, you will play a crucial role in managing and resolving alert transactions within our client’s Payment Service Provider (PSP) system.
You will be responsible for the following key tasks:
- Transaction Management: Efficiently locate and address alert transactions in the PSP system.
- Refund Processing: Issue refunds for transactions identified as requiring refunds.
- Subscription Management: Cancel active subscriptions associated with these transactions.
- Documentation: Accurately document transactions involving chargebacks, unlocated transactions, declines, cancellations, and merchant-initiated refunds on the alert credit sheet.
- Merchant Communication: Engage with merchants as needed to enroll them in the service, resolve issues, and provide updates for reporting purposes.
- Process Improvement: Offer suggestions and innovative ideas to enhance and streamline the alert management process.
Requirements
Qualifications:
- Proficiency in English - Must
- Experience with Chargebacks - Must
- Proficiency in Excel/Google Sheets - Must
- Attention to Detail: Exceptional accuracy and thoroughness in managing transaction details - Must!
- Analytical Skills: Strong analytical capabilities to assess and resolve transaction-related issues.
- Efficiency: Ability to work effectively in a large scale, fast-paced environment while maintaining high standards.
- Customer service experience - Strong Advantage
- Adaptability: Willingness to work on a shifting schedule, including holidays, to ensure continuous operation and support.
- Technical Requirements: Possess a personal computer with reliable internet connectivity, including backup internet and battery solutions to maintain consistent productivity.
- Tech Oriented (Must): working with payment processors (such as Stripe, Shopify, etc..) - Advantage
The ideal candidate will exhibit a blend of meticulous attention to detail, strong problem-solving skills, and a proactive approach to improving processes. Effective communication with merchants and the Head of Alerts is essential. If you are adaptable and ready to contribute to a dynamic team, we encourage you to apply.
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