AI Product Manager

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The AI Product Manager is responsible for managing the portfolio of existing and emerging AI and automation solutions across the organization. This role translates business needs into actionable product strategies, coordinates cross-functional resources for ongoing product and feature delivery, and drives the adoption and continuous improvement of AI-enabled solutions. Working closely with operational leaders, governance bodies, technical teams, and technology vendors, the AI Product Manager ensures solutions are aligned with organizational objectives, comply with established governance standards, and deliver measurable business value. The position maintains ongoing oversight of deployed solutions through performance monitoring, value realization tracking and lifecycle management activities to ensure continued effectiveness, responsible use, and alignment with evolving organizational needs.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School diploma AND four (4) years of professional experience in project management, product management, healthcare IT operations or relatable IT experience.

OR

2. Bachelor’s degree in Project Management, Product Management, Computer Science, Data Science, Engineering, or a related field AND two (2) years of professional experience in a related discipline.

OR

3. Master’s degree in a related field with one (1) year of professional experience in a related discipline.

4. Internal employees must meet all mandatory competencies in current position to qualify for promotion within IT.

To be completed as established by department: (Administered at Department level)

This position will require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology.  

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. PMP, CSPO, PSPO, Lean Six Sigma, or equivalent product/project related certifications

EXPERIENCE:

1. Experience managing AI, machine learning, automation, analytics, digital transformation, or enterprise technology products.

2. Experience developing business cases, ROI analyses, value realization plans, and product roadmaps.

3. Experience working with AI governance, data governance, risk management, compliance, privacy, or security programs.

4. Experience working within Agile, Scrum, Kanban, Lean, or other product delivery methodologies.

5. Experience utilizing product management, project management, or portfolio management platforms such as ServiceNow, GitHub, Azure DevOps, or similar tools.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Manage the lifecycle of AI, automation, and vendor-provided AI technology products from intake through retirement.

2. Identify and prioritize opportunities for the portfolio based on stakeholder input, governance review, strategic value, risk, feasibility, and capacity.

3. Develop and maintain roadmaps by working with stakeholders to identify gaps and problem areas for products or features to solve.

4. Lead intake, discovery, and requirements gathering activities to develop business cases, ROI estimates, and success metrics.

5. Define requirements, identify risks, prioritize features, and coordinate implementation activities in collaboration with stakeholders and technical teams.

6. Partner with cross-resource technical teams to ensure successful delivery and monitoring capabilities of products in the portfolio.

7. Perform market analysis on proposed vendor solutions to ensure the best organizational fit.

8. Coordinate evaluations, pilots, implementations, and product enhancements with stakeholders and product owners.

9. Ensure assigned products maintain compliance with established governance, monitoring, and review requirements throughout their lifecycle.

10. Present new product requests to AI governance in conjunction with AI and stakeholder leadership.

11. Monitor adoption, utilization, and performance metrics of all products on an ongoing basis to track realized benefits and ROI against established business objectives.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Primarily sedentary office or remote work environment.

2. Prolonged periods working at a computer workstation.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Normal office environment or remote work setting.

SKILLS AND ABILITIES:

1. Familiarity with concepts such as model monitoring, responsible AI, explainability, human oversight, and AI risk management.

2. Ability to translate complex business, operational, and technical requirements into actionable product strategies and delivery plans for both technical and non-technical stakeholders.

3. Ability to prioritize competing demands and balance strategic objectives, operational needs, risk considerations, and resource constraints.

4. Strong analytical and problem-solving skills with the ability to evaluate opportunities, assess value, and support data-driven decision making.

5. Excellent verbal, written, presentation, and executive communication skills.

6. Ability to identify adoption barriers and drive organizational change through effective communication, training, and stakeholder engagement

7. Ability to develop business cases, evaluate tradeoffs, and communicate strategic recommendations to executive leadership.

8. Familiarity with data privacy, HIPAA, and PHI handling requirements in a healthcare environment.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

SYSTEM West Virginia University Health System

Cost Center:

576 SYSTEM IT Artificial Intel Analytics

Address:

315 Point Marion Road

Morgantown

West Virginia

Equal Opportunity Employer

 

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.