AI Configuration Specialist

AI Client Configuration Specialist

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

What will you be doing?

We are seeking a driven and detail-oriented individual to join our international Liquid AI hub in Athens (hybrid work), to own our client configuration of Emiri, our Liquid AI-driven natural language tool. You’ll work closely with product, engineering, and client success teams to configure and deploy clients as well as scale Emiri across all Circana industries, markets, and datasets globally. You’ll play a key role in ensuring the configuration platform is aligned with both technical requirements and user needs. You'll also play a key role in guiding users – internally and externally – through setup, testing, and best practices.

Job Responsibilities

• Own client configuration and deployment of Emiri (AI solution)
• Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements
• Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team
• Document and maintain guidance around configuration processes, tips, and “how-to” documentation for internal use
• Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting
• Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool
• Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
• Test new enhancements or fixes prior to release to ensure quality and expected behavior

Requirements

• Familiarity with model/report building, and ideally Emiri, Circana tools, including Unify+
• Experience in technical support, configuration management, technical product operations, or client solutions design/deployment roles
• Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels
• Experience and strong interest in generative AI tools (e.g., OpenAI, Claude)
• Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
• Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
• Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
• Greek native, English fluent is a must
• Working knowledge of JSON and strong attention to structure and formatting (preferred)
• Exposure to low-code/no-code platforms or custom internal tooling (preferred)
• Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)
• 3+ years of experience in data analytics and reporting
• Experience in Market research, CPG/FMCG is preferred

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Greece Athens (hybrid work) or Remote Greece

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

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