Agiloft & ComplianceWire Support Associate
Please mention DailyRemote when applying
AI Summary
Provide functional and operational support for Agiloft and ComplianceWire systems within a regulated life sciences environment. Manage content review workflows, training assignments, and ensure compliance with GxP and regulatory requirements.
Position Summary
We are seeking a detail-oriented Agiloft & ComplianceWire Support Associate to provide functional and operational support for training, compliance, and content review workflows within a regulated life sciences environment. This onshore role will support end users, maintain system integrity, and ensure compliance with GxP and regulatory requirements across Agiloft (MLR/PRC workflow) and ComplianceWire (LMS).
Key Responsibilities
AgileLoft (MLR/PRC) Support
We are seeking a detail-oriented Agiloft & ComplianceWire Support Associate to provide functional and operational support for training, compliance, and content review workflows within a regulated life sciences environment. This onshore role will support end users, maintain system integrity, and ensure compliance with GxP and regulatory requirements across Agiloft (MLR/PRC workflow) and ComplianceWire (LMS).
Key Responsibilities
AgileLoft (MLR/PRC) Support
- Provide day-to-day support for AgileLoft users, including content routing, workflow management, and issue resolution
- Assist with setup and maintenance of review workflows, user roles, and permissions
- Troubleshoot submission, approval, and annotation issues within MLR processes
- Support content lifecycle management, including versioning, tagging, and archiving
- Partner with Marketing, Medical, and Legal teams to ensure timely review cycle completion
- Administer and maintain ComplianceWire training assignments, curricula, and user records
- Support onboarding/offboarding activities and training compliance tracking
- Troubleshoot user access, training completion, and reporting issues
- Generate and distribute compliance reports for audits and internal stakeholders
- Ensure training records align with regulatory and audit requirements (GxP, FDA, etc.)
- Serve as first-line support for system-related inquiries and escalate issues as needed
- Maintain system documentation, SOPs, and job aids
- Support data integrity, validation activities, and audit readiness efforts
- Collaborate with IT, QA, and vendors for system enhancements and issue resolution
- Monitor system performance and proactively identify improvement opportunities
- Bachelor’s degree in Life Sciences, Business, IT, or related field
- 2+ years of experience supporting AgileLoft, ComplianceWire, or similar platforms (MLR/PRC tools and LMS systems)
- Strong understanding of content review processes and training compliance in regulated environments
- Experience with user support, ticketing systems, and issue troubleshooting
- Proficiency in Excel and reporting tools
- Strong attention to detail and documentation skills
- Ability to work PST hours and collaborate with cross-functional teams
- Experience in pharmaceutical, biotech, or medical device industries
- Familiarity with GxP, FDA regulations, and audit readiness processes
- Experience with Veeva PromoMats, Veeva Vault, or other MLR systems
- Knowledge of data governance and compliance frameworks
- Exposure to validation processes (CSV) or system release management
- Strong problem-solving and troubleshooting skills
- Effective stakeholder communication and support mindset
- High attention to compliance and data accuracy
- Ability to manage multiple tasks in a fast-paced environment
- Process-oriented with a continuous improvement mindset
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
