Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

Make more than a Living, Make a Difference

Our Benefits

Low-Cost Medical, Dental and Vision Insurance
19 days of Paid Time Off the first year
11 paid holidays
Retirement savings plan with employer match up to 5%
Flexible spending accounts
Paid short-term and voluntary long-term disability
Group Term Life and AD&D Insurance
Voluntary term life insurance
Public Service Loan Forgiveness (PSLF) Eligible Employer
PTO Exchange

Salary Rate: $64,000
Remote Position with 25% travel required as needed for program visits.

Duties and Responsibilities

Provide remote and onsite technical assistance and guidance in the development, implementation, and maintenance of quality assurance/improvement systems to program staff to improve productivity, performance and outcomes in alignment with contract goals and Eckerd Connects mission, vision and values.
Partner in the analysis of program quality and safety metrics to determine the need for Quality Improvement (QI) intervention. These metrics include, but are not limited to, external Quality Assurance (QA), licensing and monitoring reports, internal QA reports and data on critical incidents, key performance indicators and other quality relevant measures.
Partner in the development and monitoring of QI initiatives designed to improve or sustain program goals, measure deliverables, identify areas of improvement related to program staffing, and evaluate client outcomes.
Provide subject matter expertise in areas such as design and development of programming, selection of training programs and workshops in an effort to improve performance outcomes.
In collaboration with Operations and relevant Eckerd Connect Spokes, implement and monitor program improvement plans, corrective action plans, formal program responses and other measures resulting in external and internal audits.
Continually monitor and analyze assigned programs` quality metrics and all relevant data to ensure that they are compliant with all regulatory requirements and are incorporating quality improvement practices in their assigned programs.
Prepare monthly performance outcome reports and other reports, as required, resulting from the provision of technical assistance to assigned programs.
Maintain project schedules, databases, or other required tools that accurately and proactively document, track, evaluate and report assigned contractual requirements or program tasks.
Provide up to date information regarding current federal and state rules, contract requirements, procedures, and policies affecting all staff and participants.
Promote and participate in agency-wide continuous quality improvement initiatives through participation in the Performance and Quality Improvement Committee.
Contribute as the leader of the Quality team to perform all functions, as necessary, through cross training and joint support, i.e., quantitative analysis and compliance review processes, qualitative analysis of programs and systems, and professional development initiatives through curriculum development, training and retention activities.
Participate in accreditation maintenance and re-accreditation activities.

Qualifications

Bachelor's Degree, from an accredited College or University, in Accounting, Finance, Business, Public Administration or related field required. In the absence of a Bachelor's degree, an Associate's degree plus two years of relevant experience required.
Minimum of two years in Quality Improvement/Quality Assurance required. For applicants with an Associate's degree, candidates are required to have two years' experience working in non-profit monitoring of contracts within one or more of the following fields: criminal justice, social services, or education. Minimum one year experience in a supervisory or team lead capacity.
Employability, vocational, rehabilitative programming, evaluative/diagnostic, analytical, written, and oral communication, interpersonal relationships, coaching, counseling, computer literacy, and training. Possession of specialized areas of knowledge and experience, such as working with individuals with substance use challenges, underemployment, or child welfare. Possess knowledge of statutes, contract terms and Quality Management standards. Ability to analyze data and trends, apply that information to accepted standards, and recommendations improvements. Ability to identify challenges and propose both short-term and long-term solutions.
Must successfully pass a background screening process, including, but not limited to, state, local, and funder criminal background check requirements. Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.
Must be able to meet requirements for Eckerd Connects Auto Insurance and be able to drive for business purposes. Must have and maintain an appropriate and valid state driver's license. Ability to travel as required, which may include local, travel to other states, overnight, or consecutive days.
Some positions in Florida may require Level 2 background screening through Florida's Care Provider Background Screening Clearinghouse. Learn More: https://info.flclearinghouse.com/

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our Program

The purpose of the After Care Resource Navigator Program is to increase positive outcomes for youth who are reentering the community from a residential commitment facility by identifying and establishing relationships with resources that address the service needs of youth and families, connecting youth served by the Program and their families with the appropriate resources to address their specific service needs. The Program provides transitional planning services to youth who are pending release from a Facility, including youth who will be supervised on Conditional Release (CR) or Post-Commitment Probation (PCP) upon their release, and Direct Discharge youth, who will be released with no supervision.

Connect with Us: https://vimeo.com/1170824876?fl=pl&fe=sh

Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws.

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact adarequest@eckerd.org. Relay Services Dial 711.

Know Your Rights: Workplace Discrimination is Illegal

Copy & paste the link into your browser: https://www.dol.gov/agencies/ofccp/posters

Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.

Eckerd Connects

Aftercare Resource Navigator Quality & Compliance Supervisor

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