After Hours On-Call Hope's Voice Advocate

WORK LOCATION: Remote/Dispatch, Field-Based
SCHEDULE: Primarily overnight and weekend on-call coverage

Applicant must be located in Knox or Daviess County, Indiana.

The Hope's Voice Advocate provides after-hours crisis response, victim assistance, and case management services to survivors of domestic violence, sexual assault, and related crimes. This position primarily covers overnight and weekend on-call shifts, ensuring survivors have access to advocacy outside standard business hours. The Advocate responds by dispatch to survivors in community, hospital, law enforcement, and legal settings rather than a fixed office environment. The Advocate serves as a frontline representative of Hope's Voice and coordinates closely with law enforcement, healthcare, prosecution, and community partners.

Essential Functions & Duties

Crisis Response & Direct Services
- Provide overnight and weekend on-call coverage for the Hope's Voice Hotline as the primary function of this position, responding to calls and dispatches within required response times
- Respond in person, as dispatched, to hospitals, law enforcement agencies, and other field locations to support survivors during after-hours crisis events
- Provide crisis intervention to survivors of intimate partner violence (IPV) and sexual assault (SA); crisis response is a shared responsibility across all Hope's Voice team members
- Conduct danger and lethality assessments and develop and document individualized safety plans
- Assist survivors in understanding their rights and remedies, obtaining emergency protective orders, and accessing Victim Assistance
- Document all after-hours contacts and transition survivors to daytime advocacy staff for ongoing case management and follow-up

Case Management & Referrals
- Provide case management services in coordination with daytime advocacy staff, including needs assessment, goal planning, and follow-up
- Coordinate referrals to community partners for housing, healthcare, childcare, education, employment, financial services, and other specialized assistance
- Provide services without regard to gender, race, ethnicity, religion, national origin, sexual orientation, or lifestyle

Community & Partner Relations
- Develop and maintain professional working relationships with law enforcement, prosecutors, healthcare providers, courts, financial services, and social service agencies
- Represent Hope's Voice and CFS, Corp. positively in all community interactions and promote awareness of available services
- Participate in outreach activities and community events as assigned

Documentation & Compliance
- Maintain accurate, timely records, including case notes, data collection, incident reports, and statistical reporting required by ICJI, ICADV, and other funders and regulators
- Complete all data entry in applicable systems consistent with program requirements
- Maintain strict confidentiality for all survivors, volunteers, and families in accordance with applicable law and organizational policy
- Adhere to VAWA, HIPAA, 42 CFR Part 2 (where applicable), Joint Commission standards, and CFS, Corp. policies and procedures

Training & Professional Development
- Stay current on trauma-informed care, IPV and sexual assault dynamics, and evidence-based prevention strategies
- Maintain required certifications and attend all mandatory training, staff meetings, and professional development as assigned

This description is not intended to be all-inclusive of required job duties.

Job Type: Part-Time

Availability
- Must be available for overnight and weekend on-call shifts and respond to dispatches within 15 minutes
- Must maintain reliable phone access, a valid Indiana driver's license, reliable transportation, and current auto insurance

Background
- Must pass all pre-employment screening requirements of CFS, Corp. and applicable state regulations
- No felony convictions or pending felony or misdemeanor charges that would pose risk to survivors or compromise the integrity of Hope's Voice services

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies, allowing these entities to advance their mission and vision by exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations' stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status, or any other basis protected by law. This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.