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Manage after-hours home care operations by handling caregiver call-outs, cancellations, late arrivals, missed visits, and scheduling changes, including arranging replacement coverage. Communicate with caregivers, clients, and families; monitor schedules; resolve or escalate operational issues; maintain accurate documentation; and provide clear shift handovers.
This is a remote position.
SallySupport is building a Talent Pool of After Hours Care Operations Coordinators for future opportunities supporting home care organisations across the United States and Canada.
In this role, you may support home care operations outside normal business hours, helping ensure continuity of care when unexpected situations arise.
Responsibilities may include:
We are looking for someone who is calm under pressure, organised, confident and able to take ownership of problems rather than simply passing them on.
This is a Talent Pool opportunity and not an immediate vacancy. Successful candidates may be considered for future client placements as suitable opportunities become available.
Please note: Shortlisted candidates will be required to submit a short professional introduction video as part of the Talent Pool assessment process. Candidates accepted into the Talent Pool may also have a professional profile, including their introduction video and selected professional information, featured on the SallySupport website for prospective clients to view.
Joining the SallySupport Talent Pool does not guarantee placement or employment.
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