After Hours Call Out Analyst

About the Role:

The After Hours Call Out Analyst handles after hours and holiday dispatches and escalations working nights, weekends, and Holidays. Because of the after-hours requirement of this position, the job is eligible for differential pay. The Analyst-Call Out works closely with technicians and field managers. This position requires complex problem-solving skills to complete daily job functions. ***This position can be filled remotely anywhere within the country.***

What You'll Do:

• Handling incoming requests for dispatch via email and phone after-hours, weekends, & holidays for emergency dispatches & escalations.
• Determine which dispatch requests can be held and which need to be dispatched immediately using a variety of systems
• Build close working relationships with field technicians and managers to maintain and improve dispatch performance and efficiency
• Other duties as assigned

Do You Have?

• Ability to solve problems and make good, judgmental decisions
• Capability of performing in a fast-paced environment
• Experience working in a group to reach a common goal
• Ability to adapt to process improvements and changes
• Positive, outgoing attitude
• Availability to work all shifts as needed including all weekends and all holidays

Even Better:

• Experience with OFS preferred
• Ability to work overtime as needed
• Good oral and written communication skills
• Good organizational skills
• Ability to multi-task
• Sensitive to customer service needs
• Ability to problem solve and make good judgmental decisions
• Innovative and highly motivated
• Ability to prioritize work
• Knowledge of basic grammar rules and business math
• Good telephone voice and manners
• Positive, outgoing attitude
• Intermediate/Advanced PC knowledge and keyboarding skills
• Intermediate/Advanced in MS Office (Excel, Outlook, Word, and PowerPoint)
• Working knowledge of systems: Oracle, OFS, FSL, WINcare, Winforce, and Office 365

Minimum Requirements:

High School diploma or equivalent and 6+ years professional level related experience. College hours or a college degree may be substituted for some experience as deemed appropriate.

The compensation range for this position is from $41,700 - $51,400. Our compensation approach is designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education, and location. Our compensation approach is designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education, and location.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.