Advanced Specialist, Service Provider (Special Education)
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AI Summary
Organizational Information
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world. We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollments. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success
Purpose Summary
The Advanced Specialist Service Provider serves as a primary liaison between Pearson Virtual Schools (PVS) and assigned partner schools, providing expert guidance and operational support for Related Services across Student Services programming and LiveServices. Operating at a Professional Individual Contributor level, the Advanced Specialist uses processes to support a designated portfolio of schools and services while applying sound professional judgment contributing to the consistent, compliant delivery of Related Services aligned to regulatory expectations and organizational standards.
This role plays a critical part in delivering Related Services; helping schools meet student needs, reduce compliance risk, and strengthen program quality in a virtual environment.
The Advanced Specialist Service Provider:
Works collaboratively within established frameworks and guidelines
Manages related service and stakeholder needs
Applies specialized knowledge of special education and student services regulations
Exercises professional judgment in decision‑making and prioritization
Contributes to team consistency, quality, and continuous improvement
Core Tasks and Responsibilities
Partner School Support
Collaboratively support designated partner schools in ensuring required Related Services are delivered in alignment with IEPs, 504 plans, and other documented needs.
Collaborate with internal teams and vendors to facilitate timely provisioning of related services
Monitor implementation to ensure services are delivered consistently and compliantly in a virtual setting.
Related Services Coordination & Provider Oversight
Partner with internal and external teams to support coordinated delivery of related services, ensuring alignment to student plans, service frequency, and regulatory requirements.
Assist schools with navigating service delivery Related Service challenges, continuity concerns, and provider coordination issues.
Contribute to oversight activities that support service quality, documentation accuracy, and audit readiness.
Program Standards, Quality & Accountability
Collect, analyze, and interpret Student Services Related Service data to assess program health, compliance indicators, and implementation of quality.
Provide schools with actionable insight and guidance to strengthen Student Services Related Services programming and address identified gaps.
Support continuous improvement efforts by identifying trends, risks, and opportunities across assigned schools.
Compliance, Audit & Risk Assurance
Serve as a knowledgeable partner to schools for related service vendor needs
Consultation, Training & Capacity Building
Provide ongoing related services consultation to school leaders and Student Services staff to build understanding, confidence, and capacity.
Support onboarding and training of new school staff and/or vendors with related service processes
Deliver or coordinate targeted training aligned to Student Services expectations, tools, and best practices.
Collaboration & Stakeholder Engagement
Build and maintain strong working relationships with partner schools leaders, Student Services staff, and internal PVS stakeholders.
Collaborate cross‑functionally with legal, operations, analytics, and service delivery teams to support aligned execution.
Serve as a trusted point of contact for assigned schools within the defined scope of related services support.
Other duties as assigned
Required Skills, Experience, and Competencies
Bachelor’s degree in Education (Master’s preferred)
Current professional license in Special Education or related field
Minimum of 3 years’ experience supporting or managing special populations programs and case management
Strong working knowledge of federal and state special education regulations
Ability to analyze data, manage competing priorities, and deliver results within established timelines
Strong written and verbal communication skills in virtual and collaborative environments
Comfort working within a matrixed organization and navigating ambiguity with professionalism
Technological proficiency, including Microsoft Office tools and virtual collaboration platform
Key Relationships
Lead, Service Delivery Management
Student Services leadership and peers
Partner school stakeholders, leaders, and Student Services staff
Legal, analytics, and operational partners
Compensation at Pearson is influenced by factors including skill set, experience, and location.
The full-time salary range for this role is $75,000 - $85,000.
This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here.
Applications will be accepted through June 30, 2026.This window may be extended depending on business needs.
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