Advanced Specialist, Customer Success - Faculty Advisor - Nursing and Health Professionals

Description

The Faculty Advisor for Nursing and Health Professions is a key member of the Faculty Advisory Team within the Pearson North America Higher Education Customer Success Organization. They will strategically identify and partner with key course-level administrators, acting as a subject-matter expert to advise on the implementation of the Pearson digital products and to consult on the redesign of courses and/or curriculum. They will share their expertise in how to best align Pearson digital products to support the customer’s initiatives.  

The Faculty Advisor will have expert-level knowledge of Pearson digital implementation models within courses related to their own teaching/research field and be able to extrapolate those skills into the rest of the Nursing and Health Professions curriculums and tools. They will develop and utilize a set of milestones to effectively track growth and success, using an established rubric and reporting template to facilitate these internal and external discussions.  

The Faculty Advisor for Nursing and Health Professions should have a good working knowledge of both traditional medical models and concept-based curricula. This includes knowledge of the Clinical Judgement Measurement Model, the NCLEX blueprint, and best practices for the classroom. The ideal candidate also has knowledge in and experience with other Health Professions, such as Medical Technology, Medical Terminology, Medical Assistance, and Health Records Management and Coding.

The Faculty Advisor will also be responsible for equipping faculty at pre-identified accounts with the necessary skills and information they will need to maximize the impact of the Pearson digital product in their course each term, which includes facilitating face-to-face and virtual trainings or workshops and/or creating implementation-specific product tutorials or videos to support proper rollout and usage.  

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.  

Responsibilities:

• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals.  
• Consult on digital assessment, grading, and reporting strategies; Provide deep understanding and best practices knowledge for instructing with MyLab Nursing and other Health Profession courses.
• Consult with customers who need assistance with curriculum mapping and modifying or creating their courses within MyLab based on learning outcomes.
• Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed.  
• Guide and service implementation on new innovations and products developed for Pearson’s Nursing curriculum.
• Consult with product team to advise on products under development.  
• Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives.
• Use a set of success metrics and reporting structure to provide customers as well as internal stakeholders written documentation of the recommendations and evolution of the course design and implementation.  

• Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.  

   

Qualifications:

• Master's degree in assigned discipline area is required  
• RN is required
• At least 5 years of full-time teaching experience at the collegiate level, or comparable  
• Power-user experience with learning software; Pearson MyLab and eTexts preferred
• Experience with other Health Professions, such as Medical Technology, Medical Terminology, Medical Assistance, and Health Records Management and Coding a plus
• Online teaching experience preferred  
• LMS Experience preferred
• Experience presenting at conferences, department meetings, and events  

Primary Location: US-RE-Remote  

Work Locations: US-Remote Remote  

Job: Faculty Advisor (Customer Success)

Organization: North America  

Employee Status: Full-Time  

Job Type: Standard  

Shift: Day Job  

Schedule: 40 hours per week; flexibility to accommodate teaching schedule may be possible

Salary: $68,000-$73,000 and AIP

Hiring Process:

Initial Interview with Human Resources Recruitment

Interview with panel of Faculty Advisory Services Manager, Product Marketing Specialist, Product Management Specialist, and/or Product Management Director

Work Sample Project: Curriculum mapping of a sample syllabus and video explaining the process and results

Second interview with Faculty Advisory Services Manager, Faculty Advisors, and/or Product Marketing Specialist if necessary