Advanced Associate, Service Delivery Management

JOB TITLE: Advanced Associate, Service Delivery Management

JOB PURPOSE:

This Advanced Associate, Service Delivery Management will be responsible for utilizing their strong payroll skills. This includes overseeing all administrative activities related to payroll, processing payroll on a regular basis and sometimes managing benefits, as well as pensions.

The role is also known as Payroll Administrator.

Responsibilities:

• Process semi-monthly payroll for all school administrative staff using UKG (Ultimate Kronos Group), ensuring accuracy, timeliness, and compliance with applicable regulations.
• Calculate and process payroll items related to employee onboarding and offboarding, including prorated pay and final paychecks.
• Import and validate payroll-related files into the UKG payroll system, ensuring data accuracy and system integrity.
• Assist in checking payroll input for data entry accuracy, including self and peer reviews and making necessary adjustments and corrections.
• Process Manual Checks.
• Process and report Teachers’ Pension contributions to the relevant state agencies, ensuring accuracy and compliance with statutory guidelines.
• Conduct regular timekeeping audits to ensure accuracy of hours worked.
• Ensure that any requests related to Payroll via IssueAware or email will be addressed in a professional and timely manner.  
• Collaborate with internal teams (e.g., HR, Benefits) to gather updates impacting payroll and ensure accurate processing of payments and deductions.
• Maintaining employee payroll files and responsible for archiving payroll files to ensure compliance in audit requirements
• Prepare and distribute payroll reports to finance and management teams as needed.
• Ensure that all employee personal data is managed within legal guidelines, diplomacy, confidentiality and with discretion.  
• Ensure high customer service standards in all elements of the work.  

Requirements

• 1-2 years’ experience in a Payroll Office performing payroll functions  
• Hands-on experience with HRIS and payroll system
• Ability to maintain confidentiality and exercise extreme discretion
• Good problem solving/judgment skills, and high level of attention to detail and accuracy
• Strong organizational skills, and the ability to work under pressure
• Ability to handle and prioritize multiple tasks and meet all deadlines
• Excellent skills using MS Word, Excel, Access, and Internet Explorer